CB
Claus BVery confusing exchange to actual tickets at the counter in Nairobi as you need the phone number that the tickets are ordered from and it has to be a Kenyan number. Something that is not provided by 12Go when ticket is issued. After getting the help of a security guard and running between 5 different counters we finally got our tickets.
ナイロビ・ターミナルからモンバサへ, 列車 エコノミークラス, Kenya Railways, 2026/10/06
TS
Torsten SEverything was top 👍
ナイロビ・ターミナルからモンバサへ, 列車 Comfort Class, Kenya Railways, 2026/07/31
ML
Matthew LIt was great, very good customer service; I later discovered that I paid over the odds however I did book with short notice.
Overall really good service.
ナイロビ・ターミナルからモンバサへ, 列車 プレミアムクラス, Kenya Railways, 2025/11/09
MO
Murat OIt was a nice, comfortable and safe safari-like trip where elephants, zebras, antelopes, monkeys and the beautiful Kenyan geography could be seen along the way. Thank you for everything.
ナイロビ・ターミナルからモンバサへ, 列車 エコノミークラス, Kenya Railways, 2025/09/03
KK
Kenneth KWe found it surprising that the booking references sent by the railways through 12Go was NOT the booking reference needed at the railway terminal. They needed that in order to change our tickets for our return and for the return of our son Lucien. We could not check our computer for the references needed as there is no wifi at the station; so we could not consult our Macs for the emails we had received.
ナイロビ・ターミナルからモンバサへ, 列車 エコノミークラス, Kenya Railways, 2025/08/23
AF
Alkar FMechanical breakdown and had to wait for long hours to get unto another which was fully packed
Got to our destinations 3 hours late without an explanation or apology
ナイロビ・ターミナルからモンバサへ, バス 標準エアコン, Tahmeed Coach, 2025/05/22
IA
Ismahan APoor ventilation, poor information and support, slow service. Train was very clean and designated cleaner was on top of keeping everything clean.
ナイロビ・ターミナルからモンバサへ, 列車 エコノミークラス, Kenya Railways, 2025/04/24