About as expected for a bus journey here. You pay for luggage. The bus left on time and arrived about right.
It was comfy for a few hours but wouldn’t be for longer than 3 hours.
All in all would recommend it as a way to get from Mostar to Sarajevo.
Quick and efficient as expected. Could have explained how to know where the bus would come. The answer: Go to the ticket office and ask the Lady at the counter, she known where the bus is coming. But for that, we need to be there early. We came prepared but other might not have.
In the process of buying it was advertised that I can show it on mobile . As soon as I purchased and received the pdf , it was shown on the ticket that it needs to be printed !
I was stranded around the bus terminal in Mostar looking for a printer and after 5 or 6 attempts in emailing the files to a travel agency I was asked 2 euros for the print .one page was the ticket and 6 other pages were description of your policy!!
I understand that it is the bus companies policy but you need to make sure that what you advertise and show on your webpage prior to the purchase is exactly according to the policies of the merchant
Overall I am not happy about what happened and will unsubscribe and won’t use you again
The driver and the assistant was extremely helpful and constantly kept us informed. The assistant even came by a few times to make sure everything was good (AC, seat incline, etc.). Super nice gentleman. The driver was punctual and drove smoothly.
Overall great experience. Definitely would recommend. To top it off it's actually cheaper than AUTOPREVOZ-BUS.
We had bad experience with AUTOPREVOZ-BUS as the service on that bus was horrible. The driver was rude, the bus smelt really bad and we were 1 hour late.
I actually missed my prebooked bus as owner of my accommodation messed the pick up time to bus. I had to walk to the bus station as no taxi available. I have recently had knee surgery on both knees so that was extremely painful due to carrying luggage. It took 45 mins. I bought a new ticket after having spent 20 €》on my original ticket. The new ticket on another bus 12.50 pm bus Mostar to Sarajevo cost 25 KM. So my bus ticket really cost me 20€ plus 25KM. The bus that took me was great and fortunately the scenic ride appeased my anger. Sadly, dinner was a small tin of tuna and 2 bananas. The second bus ticket was my dinner money. Boo hoo.
A few more details please! We were not informed of extra charges - to print out the tickets, or to store luggage. We were not told the price for baggage storage, nor that we could only pay in BAM, nor that after awhile the luggage person would change their mind and allow euros in payment for an “extra fee.”.