Ha Noiからハジャンまで

The trip was good. It got to the arrival on time, reasonably clean. The tricky part was the beginning, nobody spoke english and the bus station looks like a very scary place at night

brand new bus, sooo much comfortable and clean, smelled nice. it was delayed about 20min but we didn't mind. communication with duc duoc company was great- they sent us plates of the bus, etc. driver was driving pretty safe, overall was nice although didn't speak any english. it would be nice just to say in english how many minutes is toilet/dinner stop :-)

Pros: Comfortable bus Cons: Bus left 1 hour later than original scheduled time. The driver and the accompanying colleague of his couldn’t speak English, so they did not communicate why they are pate

It was confusing to find the bus but I managed with some help. The bus ride was fine, there was some blankets and pillows.

It was the best bus experience in all of Vietnam!! Overall super nice, bus left on time and arrived on time - they brought out little waters and snacks for the ride! The busstop in Hanoi was good aswell, they served tea and water, and we could put our bags while exploring Hanoi :)

The staff is not nice at all, one stop for the entire trip that took 7 hours in total, and they only allowed us to go to the bathroom once during the entire trip even though we asked.

The pick-up was really sketchy as we had to walk several blocks to the car. It negates the idea of door-to-door service. There was plenty of room for pickup on the doorstep of the hotel. I was barely ambulatory which is why I wanted door-to-door service in the first place, otherwise I would've taken a sleeper bus. I feel I wasted money on a service I didn't receive. Driver was nice and professional otherwise.

They got us from a to b but I booked a sleeper and we got a pretty uncomfortable non-sleeper bus. Be up front about what you're selling!

Bus was late but I was notified of the time change and was able to grab food before. The bus was very clean and nice. Comfy seats and we had one big break stop which was nice as well. The shuttle dropped me right in front of my hostel which was great! Definitely recommend.

The beds at the end were very uncomfortable, it was impossible to sleep, since they did not stretch