I thought I will be offered free lunch or snack, as this was suggested by the 12go website, but the service man asked for money. I didn't have to pay for WC or Aircon, no TV on a board.
The meeting point was incorrect. I spent quite some time looking for it, and only after contacting the company via WhatsApp and calling them was I informed that the meeting point had been changed. It would have been very helpful to receive this information in advance.
My assigned seat was also disappointing. The air conditioning vents were blocked with paper towels, the A/C wasn’t working properly, and the seat area was not clean, with what looked like leftover trash from previous trips. After some discussion, I was finally allowed to move to another seat, which made the rest of the journey much more comfortable.
Other than these issues, the trip itself was good. Better communication and cleaner buses would make the experience much better.
No map to clearly indicate which train cart to board. Paid for first class and there were multiple people in our seats, eventually they got kicked out by conductor
No air conditioner for the entire 3hour ride. Passageway next to our cabin had multiple people sitting on floor
Easy and comfortable service and journey. The only downside was finding people in our reserved seats on each journey which was difficult as it took time to get them to move.