09 Sep 2026
Sekali Jalan

Billion Stars Express

3.6
684 ulasan pelanggan
  • Schedule
  • Reviews

Jadwal & Waktu Keberangkatan Billion Stars Express

Penang - Kuala Lumpur
00:00, 06:30, 07:00, 08:00, 08:30, 09:00, 09:30, 10:00, 10:30, 11:00, 12:00, 13:00, 14:30, 15:00, 16:00, 16:45, 20:00, 21:00, 22:30, 23:00, 23:59
Singapura - Kuala Lumpur
Bis Ekspres
00:47, 22:47, 23:47
Bis VIP
01:30, 03:30, 05:30, 06:00, 07:30, 08:00, 08:30, 10:00, 11:30, 11:59, 14:00, 15:30, 16:00, 17:30, 20:01, 21:00, 23:00, 23:30, 23:45, 23:57, 23:59
Kuala Lumpur - Butterworth
01:00, 02:00, 07:00, 07:15, 08:01, 08:30, 09:00, 09:30, 10:00, 11:00, 11:30, 12:00, 13:00, 14:00, 15:00, 16:00, 16:30, 17:30, 17:45, 18:00, 18:30, 19:00, 20:00, 20:30, 21:00, 22:00, 23:30, 23:59
Kuala Lumpur - Singapura
01:30, 02:30, 03:30, 07:30, 08:30, 09:30, 10:30, 11:30, 12:30, 13:30, 14:00, 14:30, 15:00, 15:30, 16:30, 17:30, 18:30, 19:30, 20:30, 21:30, 22:30, 23:30
Kuala Lumpur - Penang
00:15, 00:30, 01:00, 01:30, 02:00, 06:30, 08:00, 08:01, 09:00, 09:30, 10:00, 11:00, 11:30, 12:00, 13:00, 13:30, 14:00, 14:30, 15:00, 15:30, 17:00, 17:30, 18:00, 18:30, 20:00, 20:30, 22:00, 22:30, 23:30, 23:59
Malacca - Kuala Lumpur
08:30, 10:15, 13:00, 21:30, 22:15
Butterworth - Kuala Lumpur
00:00, 00:30, 08:30, 09:15, 09:45, 10:00, 10:15, 10:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 13:50, 14:00, 17:00, 19:15, 19:45, 21:00, 21:30, 22:00, 23:30, 23:35, 23:59
Kuala Lumpur - Johor Bahru
00:30, 01:30, 02:30, 02:45, 03:00, 03:30, 03:45, 04:30, 05:00, 05:15, 06:00, 09:00, 10:31, 11:00, 11:30, 12:00, 13:30, 14:30, 15:30, 16:00, 17:00, 17:30, 19:00, 20:00, 23:59
Penang - Malacca
09:30, 10:00, 11:30, 12:00, 20:00, 20:30, 23:00, 23:30
Selangor - Singapura
01:00, 02:00, 03:00, 07:00, 08:00, 09:00, 10:00, 11:00, 12:00, 13:00, 13:30, 14:00, 14:30, 15:00, 16:00, 17:00, 18:00, 19:00, 20:00, 21:00, 22:00, 23:00
Penang - Ipoh
10:00, 13:00, 13:30, 16:00, 16:30, 18:00, 19:00, 20:30
Johor Bahru - Kuala Lumpur
00:40, 00:41, 00:58, 01:00, 06:30, 07:00, 08:30, 09:30, 12:00, 13:30, 15:00, 17:00, 18:30, 19:45, 20:00, 22:30, 23:59
Penang - Selangor
00:00, 00:30, 00:31, 07:00, 07:45, 10:30, 11:00, 12:30, 13:00, 14:30, 15:00, 15:30, 16:00, 16:30, 23:59
Malacca - Penang
08:30, 10:15, 13:00, 21:30, 22:15
Dataran Tinggi Genting - Kuala Lumpur
12:00, 12:30, 19:30
Kuala Lumpur - Dataran Tinggi Genting
09:15, 16:15
Butterworth - Malacca
10:30, 12:30, 21:00, 23:59
Singapura - Selangor
Bis Ekspres
00:47, 22:47, 23:47
Bis VIP
00:05, 00:30, 01:01, 02:00, 02:30, 05:00, 06:00, 06:30, 07:45, 08:00, 10:00, 10:30, 11:59, 12:00, 14:00, 14:30, 16:00, 16:30, 18:00, 19:15, 20:01, 21:00, 21:30, 22:15, 22:45, 23:15, 23:58
Malacca - Ipoh
08:30, 10:15, 13:00, 21:30, 22:15
Selangor - Butterworth
09:30, 10:00, 12:00, 12:30, 15:00, 15:30, 23:00, 23:30
Malacca - Butterworth
08:30, 10:15, 13:00, 21:30, 22:15
Kuala Lumpur - Ipoh
07:15, 11:30
Penang - Johor Bahru
01:00, 06:30, 07:00, 08:00, 08:30, 09:00, 09:30, 11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 16:45, 17:30, 18:30, 21:00, 21:30, 22:30, 23:00
Kuala Lumpur - Malacca
02:00, 02:30, 03:00, 05:00, 15:45, 16:00, 16:15, 16:30, 18:00
Singapura - Penang
00:45, 01:45, 20:45, 21:33, 22:15, 22:30, 22:33, 23:30, 23:33, 23:45
Ipoh - Butterworth
10:00, 11:30, 13:01, 17:15

Tentang Billion Stars Express

Bis adalah cara bepergian yang nyaman saat Anda harus bepergian ke kota sekitar yang membutuhkan waktu perjalanan beberapa jam atau menjelajah lebih jauh melintasi seluruh daerah. Berapapun dana perjalanan Anda, Anda pasti bisa merencanakannya dengan bis. Bis cepat menawarkan harga tiket yang sangat terjangkau untuk para wisatawan yang hanya memiliki sejumlah dana. Pilihan VIP ditujukan untuk mereka yang tidak bisa berkompromi dengan kenyamanan. Sebelum Anda menaiki bis, pastikan Anda memilih jasa yang paling sesuai dengan Anda. Untuk perjalanan dengan jarak tempuh yang lama carilah kursi VIP atau kelas satu yang menyediakan perjalanan tanpa henti menuju tujuan wisata Anda atau yang hanya memiliki sedikit titik singgah selama perjalanan. Bis cepat atau lokal terbukti bisa menjadi suatu pilihan untuk perjalanan jarak dekat dalam beberapa kasus, tapi bukan pilihan terbaik untuk perjalanan jarak jauh. Perhatikan jadwal perjalanan sebelum bepergian karena beberapa perjalanan jarak jauh biasanya berangkat di malam hari, dan beberapa menawarkan kursi yang lebih luas atau tempat duduk sleeper untuk perjalanan tersebut. Lakukan reservasi online untuk tiket bis Anda dengan Billion Stars Express. Ulasan para wisatawan lainnya bisa membantu Anda dalam menentukan tiket dan kelas terbaik.

Billion Stars Express Stasiun Tujuan

Terminal utama oleh Billion Stars Express’s bis termasuk:

  • Penang Komtar
  • TBS Kuala Lumpur
  • Kompleks Kitchener Lavender
  • Alun-Alun Kota Berjaya
  • Melaka Pusat
  • Butterworth
  • Sungai Nibong
  • Tai Seng MRT Exit C
  • Golden Mile Express Terminal
  • Oxley BizHub

Billion Stars Express Harga Tiket dan Kelas Bis

Salah satu hal terbaik dari bepergian dengan bis adalah Anda bisa sangat mengatur perjalanan Anda sesuai dengan kebutuhan dan kenyamanan pribadi. Kelas dan jenis bis yang berbeda memberikan pelayanan yang berbeda pada para wisatawan. Perjalanan yang paling murah biasanya dilayani dengan bis kelas standar. Bisa lokal, cepat atau biasa. Bis-bis ini bisa menjadi pilihan untuk perjalanan jarak dekat. Kursi sleeper atau VIP bagus untuk perjalanan panjang dan satu malam. Kelas-kelas tersebut menawarkan kursi sleeper atau kursi berukuran luas yang bisa disesuaikan, terkadang disertai pilihan dengan kursi pijat, selimut, minuman ringan dan cemilan atau makanan berat dalam perjalanan atau saat pemberhentian toilet atau pengisian bensin. Bepergian dengan bis malam memungkinkan Anda menghemat biaya hotel, tapi untuk mendapatkan perjalanan yang sangat nyaman, pastikan Anda memilih kelas bis dengan seksama. Besaran harga tergantung pada jarak tempuh dan jenis tempat duduk Anda. Dalam beberapa hal, bahkan untuk perjalanan jarak dekat, menghabiskan sedikit lebih banyak dana dan membeli kursi VIP lebih baik karena Anda bisa menghemat waktu dua kali lebih banyak dibanding bepergian dengan bis umum.

Bepergian dengan Bis: Kelebihan & Kekurangan

Kelebihan Bepergian dengan Bis

  • Bis adalah pilihan terbaik untuk mencapai tujuan yang tidak bisa dijangkau dengan kereta maupun pesawat. Jalur yang dilalui bis biasanya mencakup hampir seluruh penjuru daerah, dan rute mereka memadai, juga sudah lama terbangun.
  • Berbanding terbalik dengan bepergian menggunakan pesawat dan beberapa kereta, bepergian dengan bis tidak membutuhkan lebih banyak waktu untuk tiba di terminal terlebih dahulu. Check-in, bahkan pada jalur internasional, tidak membutuhkan banyak waktu. Koper yang diperbolehkan untuk dibawa biasanya sangat praktis, dan biaya untuk tambahan bagasi, kalau dihitung, tidak terlalu mahal.
  • Tiket bis bisa lebih terjangkau dibanding tiket pesawat ataupun kereta api cepat. Selalu ada pilihan kelas untuk setiap penumpang. Opsi standar yang lebih murah mungkin akan berjalan sedikit lebih lambat dan tidak menawarkan kenyamanan tingkat tinggi, tapi tetap diterima dengan baik dan membawa Anda ke tujuan. Pada rute yang lebih jauh, WC atau pemberhentian untuk WC dan juga cemilan, air dan terkadang perlengkapan mandi juga selimut biasanya sudah termasuk dalam tarif.
  • Jika Anda bersedia membayar lebiah, beberapa kursi VIP menawarkan tempat duduk yang sebanding dengan kelas bisnis pesawat dengan kursi berukuran luas yang bisa disesuaikan, selimut, jumlah penumpang yang lebih sedikit dan beberapa keuntungan lainnya untuk membuat perjalanan Anda menjadi menyenangkan.

Kekurangan Bepergian dengan Bis

  • Terminal antar kota baru biasanya terletak di luar pusat kota, berdekatan dengan jalan raya yang besar yang memungkinkan bis menghindari kemacetan. Sayangnya, hal ini justru memberi kesulitan baru bagi para wisatawan juga. Menjangkau terminal seperti ini mungkin bisa menyulitkan untuk beberapa karena beberapa daerah memiliki larangan melintas bagi kendaraan untuk memasuki terminal dan Anda mungkin harus menggunakan kendaraan khusus untuk mencapai terminal. Akhirnya, hal ini akan membuat pembiayaan menjadi naik berlipat kali ganda. Dan perhitungkan waktu tambahan jika Anda bepergian pada saat jam ramai kendaraan, terutama jika Anda tidak mengetahui kondisi lalu lintas pada titik keberangkatan.
  • Bis mungkin menjadi jenis transportasi yang lebih sering mengalami keterlambatan dibanding kereta maupun pesawat. Mereka sangat bergantung pada kondisi jalan yang biasanya sangat tidak bisa diprediksi - kecelakaan, pembagunan jalan, jalan memutar, dlsb. Hal ini biasanya terjadi ketika bepergian di akhir pekan, musim liburan, atau hari libur nasional. Mohon perhatikan hal tersebut dan jangan merencanakan waktu liburan dengan jadwal yang padat.
  • Bepergian melewati rute-rute tertentu atau selama masa padat keramaian mungkin membutuhkan pemesanan lebih awal. Tolong diingat bahwa datang ke stasiun bis dan langsung menaiki bis berikutnya tidak selalu menjadi pilihan yang tersedia - tiket bisa sudah terjual habis, jadi rencanakan perjalanan Anda dengan memperhatikan hal-hal tersebut.
Baca lebih lanjut

Ulasan Perusahaan Billion Stars Express

3.6
684 Ulasan Pelanggan
5
35%
4
17%
3
23%
2
25%
1
0%
M
5
Bis VIP, Billion Stars Express, 7 Apr 2026
Puntual
S
3
Bis VIP, Billion Stars Express, 23 Jul 2025
Bus von KL nach Ipoh. Problemloser Check-in beim Reisebüro (befindet sich die Rolltreppe rauf, Abfahrt Timesquare KL). Bus hatte 1h Verspätung und fuhr statt 9:45 erst um 10:45 los. Busfahrer eher teilnahmslos, machte Tür und Kofferfach auf, blieb im Bus und sagte nichts. Wir hatten im Voraus 2 Sitze gebucht, im Bus hieß es dann freie Sitzplatzauswahl, war okay für uns. Es war ein Doppeldecker Bus mit bequemen Ledersitzen mit Liegemöglichkeit, AC vorhanden und hat gut funktioniert. USB-Ladeanschluss vorhanden, nicht funktioniert. Prinzipiell ausreichend Platz im Bus, die Passagiere vor uns Lagen die ganze Fahrt, wodurch es etwas enger war. Pause bei Autobahnrasttation von 11:55-12:15. Ankunft in Ipoh um 14:00. Insgesamt hat die Busfahrt für uns gepasst.
V
4
Bis VIP, Billion Stars Express, 6 Mei 2025
Der Bus hatte in dem Zeitplan große Verzögerung. Die Fußleiste meines Sitzes ließ sich nicht verstellen. Ansonsten war es sehr komfortabel.
H
3
Bis VIP, Billion Stars Express, 30 Apr 2025
車子座位有垃圾沒收拾,地板髒亂,車內中不時夾雜汽油味,車程花將近7個小時延遲太久!
A
5
Bis VIP, Billion Stars Express, 20 Mar 2025
Amazing bus journey
M
2
Bis VIP, Billion Stars Express, 2 Des 2024
Buchung wurde um eine Stunde verschoben, Bus kam 30 Minuten später, weitere Verspätung da einige Gäste willkürlich eingesammelt wurden, Bus hatte keine WLAN (trotz Kennzeichnung), Sitze waren defekt, Fahrt dauerte anstatt der 5 angegeben Stunden 11, mehr ist dem nicht mehr hinzuzufügen!
L
3
Bis VIP, Billion Stars Express, 1 Sep 2024
Unser Bus sollte um 17 Uhr abfahren, ein bisschen vorher kam die Nachricht über WhatsApp, dass er erst um 18 Uhr kommt. Um ca. 18:15 hat er uns dann abgeholt. Insgesamt haben wir für die Fahrt nicht 5 Stunden, sondern 8 Stunden gebraucht.
B
3
Bis VIP, Billion Stars Express, 11 Agu 2024
Der Bus hatte bei der Abfahrt eine Verspätung von einer Stunde. Die Wartezeit an der Grenze zu Malaysia war länger als geplant, ansonsten angenehme Busfahrt mit einem netten Busfahrer und einem komfortablen Reisebus mit Klimaanlage.
R
4
Bis VIP, Billion Stars Express, 29 Mar 2024
Etwas kompliziert gemacht. Wir haben die Tickets online gekauft und sind zum Schalter nur um zu fragen ob wir richtig sind und mussten dann 4rm zahlen (nicht viel umgerechnet aber unnötige Kosten) weil ie Tickets ausgedruckt wurden obwohl wir die Tickets online hatten, mit qr Code zum scannen. Wir mussten dann aber nochmal umsteigen, was bei der Buchung nicht stand. Die Fahrt hat länger gefauert als angegeben und zwar sind wir 6,5 Stunden gefahren statt 5. es war aber super gemütlich und eine entspannte Fahrt. Man muss sich dran gewöhnen das hier auch Busse überholen und mal gerne sehr schnell fahren.
E
2
Bis VIP, Billion Stars Express, 29 Feb 2024
For this trip you’re gonna need a blanket, neck pillow, snacks, a cap, headphones and a good playlist. It is true what the other reviews tell you. The bus driver seems very careless with his passengers. Luckily for us he was accompanied with a man who was closer to nice and spoke English. The aircon is very cold and the bus smells of old cigarettes… BUT there are lots of leg room and the seats can transform to a semi bed.
P
2
Bis VIP, Billion Stars Express, 21 Des 2023
We arrived late and at a wrong place, mzch further from the center than supposed to. The driver said the vehicle was broken, but when everyone was out he just kept driving... He honked very loud and a lot during the drive. It seemed as he was stressed that we where late. He droped us 1h later than scheduled and on a trainstation outside kuala lumpur. So we had to find out by ourselfs how to get to the city. No excuse, no attempt to help us. That was really a bad experience. At least he dropped us at a trainstation and the seats were comfortable. Therefore 2 stars and not only 1.
J
2
Bis VIP, Billion Stars Express, 19 Okt 2023
The bus left 20 minutes late. Shortly after the air conditioning stopped working. It seemed that the air con would die when the bus was running. The bus then stopped on the side of the highway and alternative buses were organised for the passengers. The driver was stressed but he remained helpful. Several hours of waiting followed and I arrived at my destination almost 5 hours later than I should have.
A
3
Bis VIP, Billion Stars Express, 5 Okt 2023
The driver was doing other things while driving and we more than once crossed over to another Lane - scary! But we made it to KL without any accidents. Support was very helpful when we felt the need to confirm that we were on the right pickup-spot. We was delayed before even starting our journey and it didn’t take long before the driver stoped and left the bus for approx. 10-15 minutes. The fact that the drive took longer than anticipated was NOT the traffic.
A
2
Bis VIP, Billion Stars Express, 6 Agu 2023
El autobús se retrasó en llegar a recogernos dos horas. No nos dieron ninguna explicación
C
3
Bis VIP, Billion Stars Express, 1 Agu 2023
Delay without any notice. The trip was 1 hour later than scheduled. I paid 3$ (premium support) and 2$ (confirmation SMS) but did not receive any support during the trip nor confirmation SMS
M
3
Bis VIP, Billion Stars Express, 23 Jul 2023
Die Fahrt war soweit ganz in Ordnung. Ein kleines bisschen spannend bei dem ganzen Ein-Aus-Einreisethema. Es hat aber gut funktioniert. Leider hatten wir zu Beginn schon eine 1/2 h Verspätung und zum Schluss knapp 2h ohne wirklich ersichtlichen Grund (kein Stau oder ähnliches). Abfahrt war 15:00 und Ankunft für 20:06 geplant. Los ging es um 15:30 und angekommen sind wir um 22 Uhr.
S
2
Bis VIP, Billion Stars Express, 19 Jul 2023
Departure was 30 minutes late. The back of the seat very unconfortable too bouncy.
A
2
Bis VIP, Billion Stars Express, 11 Jul 2023
The service was delayed and the staff at the bus station was both unhelpful and quite rude. I had to ask several times when the bus was coming and he dismissed me several times telling me to sit down and almost laughing in my face. He then gave me information after it was already late saying it would be very late. It was unhelpful and the communication remained poor. The bus broke down for 2 hours, 1 hour outside of Kuala Lumper. Again, we had no information about what was happening, for the first hour and 45 minutes, and just told to leave the bus. A replacement bus did come and we finally arrived in Penang at 8.40 am, instead of 5.10 am. It was a significant delay and caused problems for our first day in Penang.
M
4
Bis VIP, Billion Stars Express, 26 Apr 2023
Took 8 hours instead of 4 but there was a lot of traffic. One stop for toilet in a hole in the ground which was unpleasant. But all in all very comfortable.
I
2
Bis VIP, Billion Stars Express, 12 Apr 2023
Sold as one bus to the mall and ended up being 3, changing throughout the night. So didn’t sleep
C
4
Bis Ekspres, Billion Stars Express, 1 Mar 2023
I was surprised with the amount of space of the seats and how comfortable they were. I think it was the best bus I had ever taken according to comfort. They even had a screen for movies or games but, sadly, they did not work during the entire ride. The bus does stop at one point for buying food and toilet break. I have to give only 4 stars though because the 5h ride ended in a 8h one. The bus arrived late to the station and then with the traffic it only kept on delaying. We ended up arriving at KL around 20:00 when we were supposed to arrive at 16:30. Best advice to take the bus from Butterworth instead of Penang as the traffic getting out of it it's terrible at that only took around 2h so avoid that and go to Butterworth instead (and get some food for the ride or you might starve if you get stuck in traffic too).
C
4
Bis VIP, Billion Stars Express, 23 Jan 2023
I booked on Chinese new year weekend knowing there'd be loads of traffic delays. KL to Penang took 10 hours and advertised at 9. I brought a good book and was happy out. I noticed other reviews AFTER I booked that made me a bit nervous but we weren't crossing over any border and we left on time. However at the second pick up point, 3 women were left to hopefully get the next bus because there seemed to be an overbooking. That took almost an hour to sort. So if you're booking, get on at the starting point. And also the seats aren't actually numbered so I could sit anywhere but that caused an issue for a couple who got on last and didn't have seats together. Bus was super comfy, air-conditioned and stopped for breaks
H
2
Bis Ekspres, Billion Stars Express, 1 Des 2022
The bus was 50 minutes late, the driver seemed angry, we finally took off at almost 3pm instead of 2pm. No communication whatsoever, no English on board. The driver looked irritated the whole way. We made stops without explanation. In the end we opted for a grab instead of waiting any longer. If youre a tourist/traveller find someone who speaks English to cling on to. Benefits: leg space and comfort was good.
N
3
Bis Ekspres, Billion Stars Express, 29 Agu 2022
Not quite clear at the beginning of it was the correct bus or not. It turned up at a different gate but there was no announcement. Further confusion where it seemed to be overbooked. There was someone in my seat with the same seat number, the same with some other passengers. I didn't want to use it, but the in seat entertainment system didn't work at my seat or some of my neighbours. Some other seats were able to play some basic games on theirs. There was no onboard WiFi as advertised at booking. Positives were the large seats that were relatively comfortable, and had a large degree of recline. We reached our destination only 10 minutes late, but in time to meet the ferry. A third of the price of the train, but arrives 50 minutes later. A tough call, but I would get the train if I had to choose again.
A
3
Bis Ekspres, Billion Stars Express, 11 Agu 2022
In our case, the Bus from Butterworth to Hat Yai was a white minibus which does not depart from Penang Sentral, but opposite the Pertron gas station. You have to pay 10 additional Ringit per person for the vehicle insurance at the border. Additional note to international travelers: the border guards ask you about your travel itinerary, your bookings for leaving the country and hotel reservations. They also wanted to see a bank account statement or cash. So might want to prepare these documents.
J
3
Bis Ekspres, Billion Stars Express, 21 Des 2017
รถมารับล่าช้าไม่ตรงเวลา แต่พนักงานใจดี พูดจาดี มาส่งถึงที่พัก
D
3
Bis Ekspres, Billion Stars Express, 7 Des 2017
it was minivan, not big bus. bus came with 2 hours delay. because of que on the border from previous ride. driver stoped at various places to carry in and carry out his own luggage. were late for 2 hours at arrival. I was not in hurry, so its ok for me in general, but you should consider my experience before you choose this operator
P
4
Bis VIP, Billion Stars Express, 23 Des 2016
slight delay leaving K.L, otherwise a comfortable journey. Seats were comfortable and good movies shown on board.
A
5
Bis VIP, Billion Stars Express, 23 Jan 2016
Bit bumpy ride, as we were sitting on the back seat..... but only when going over changes in the road. Otherwise OK, had a comfort stop halfway which was very welcome.
S
2
Bis VIP, Billion Stars Express, 4 Sep 2026
Vehicle came 3 hours late than planed. Driver was friendly but made a stop in the middle of the road.
P
3
Bis VIP Double Decker, Billion Stars Express, 1 Sep 2026
The bus company arrived two hours late, outside of business hours, so the assistance was too late.
Y
3
Bis Ekspres, Billion Stars Express, 24 Agu 2026
Driver did not stop near Tai Seng MRT and as a first-timer using this company, I was lost and had to ask the driver for direction and walked over to the mall connected to the mrt. Also the PA system of the bus is very poor, no one understood what the driver was saying through the microphone.
A
2
Bis VIP, Billion Stars Express, 23 Agu 2026
Bus departuted without me because the shuttle from Geirgetown was way to late. I had to wait 90min on the terminal to take the next bus. Just a waist of time because the people on the desk werent abme to organize a Shuttle.
E
5
Bis VIP, Billion Stars Express, 18 Agu 2026
this indian madam was on bus office in penang was deal with ys with very rude
G
2
Bis VIP Double Decker, Billion Stars Express, 5 Agu 2026
The bus arrived in Singapore one hour later. It was supposed to arrive in Kuala Lumpur at 20:40 but we arrived at 23:34. Could it be possible to have a refound due to the three hours later than the scheduled time? Thank you
M
2
Bis VIP, Billion Stars Express, 5 Agu 2026
Got delayed by one hour and they just told me when I got there + send me a message at te time the van was supposed to leave, almost missed the bus, the organisations English was very poor so they were not very helpful.
K
3
Bis VIP, Billion Stars Express, 31 Jul 2026
The fact that there was no booth or counter representing the bus service, made it inconvenient as it required an e-boarding pass, downloading an application on the spot and getting it done made it chaotic even within tha timeframe of 40+ minutes.
H
3
Bis VIP Double Decker, Billion Stars Express, 20 Jul 2026
The indications of the drop off point was not complete, I had to go twice inside Tai Seng MRT with my suitcase, where I found someone who happens to know that Tim Howan is the name of a restaurant at the other side of the underground. The bus arrived 2 hours late at KL
T
2
Bis Ekspres, Billion Stars Express, 29 Jun 2026
Night bus was initially delayed by 1.5hours to 1am, which happens but communication was quite poor. They also didn’t tell us that we would now need to change bus in KL at 3.30 in the morning. Finally we weren’t dropped at Penang Sentral as expected. Seats comfy and we made it to Penang but biggest issue was poor communication.
M
2
Bis VIP Double Decker, Billion Stars Express, 23 Jun 2026
The bus did not stop at the designated arrival point, as described on the ticket. I had to take other transportation to reach the final destination.
S
5
Bis VIP, Billion Stars Express, 23 Jun 2026
Comfortable bus slept well.Did not like that we were delayed 1hr and got the message while sleeping at 11.45pm.we were in bed at 8pm because we had to be up at 2am
H
5
Bis VIP, Billion Stars Express, 21 Jun 2026
despite all the negative reviews, the bus was great and dropped me off earlier
E
2
Bis VIP, Billion Stars Express, 19 Jun 2026
Timings on the trip were 12:25pm - 5:12pm we didn’t get there till about 7:20pm didn’t get to eat anything and lost a day due to the travel! Needs to be more specific with breaks etc
C
5
Bis Ekspres, Billion Stars Express, 3 Jun 2026
cockroaches in the bus.... Left at 3:10pm instead of 2:30pm. Arrived 6 hours behing schedule.....
O
3
Bis VIP, Billion Stars Express, 28 Mei 2026
Cn I know why till nw still got no news bout my refund tq. Hope cn ASAP reply me tqtq
H
3
Bis VIP, Billion Stars Express, 26 Mei 2026
If you want customer service then this probably isn’t for you. If you want someone that will get you to where you want to go, then this will do. Arrived 3 hours later than stated on original booking. However with no real lateness, that must be how long it takes. Coach was comfortable and managed to sleep.
S
5
Bis VIP Double Decker, Billion Stars Express, 25 Mei 2026
Very good
O
2
Bis VIP, Billion Stars Express, 17 Mei 2026
VERY unprofessional. Starting with the reception, the woman was super annoyed at every question, while giving each passenger different directives (check in, no check in, super confusing), she didn't give us information on the whole procss either, you had to figure it out for yourself, and very overcomplicated. We had to download a different App MIDWAY to keep checking in, which wasn't functional either. Completely ridiculous. Also, the driver was super unprofessional, screaming into his phone all way long, singing terribly, smoking under the smoking prohibited sign... playing on his phone, stearing with his elbows, very terrifying ... NEVER choose this when you have ANY other options
E
2
Bis VIP, Billion Stars Express, 16 Mei 2026
The bus itself was good, very comfy. However, the bus driver was unclear about where we were stopping, I know he cannot help the traffic but we arrived a lot later than usual and were dropped far from the location it stated on 12go. It would have been nice to have been told that we were no longer stopping at the planned stop, as we then had to get a 40 minute taxi quite late at night.
S
3
Bis VIP, Billion Stars Express, 16 Mei 2026
Bus journey would have been excellent, if not for the staff behaviour. Either the driver or colleague shouted rudely at me in Malay (which i do not understand), like I was a lowly army recruit all because i stood up for a bit while the bus is moving. Had no clue why another staff spent nearly 5 minutes discussing and nearly asked another customer to leave the bus, all because the customer's shoes weren't clean Honestly i don't remember coming across any clear rules and regulations banning customers from boarding a bus due to dirty footwear This operator could have been perfect but the staff in general, need serious customer service training