CB
Claus BVery confusing exchange to actual tickets at the counter in Nairobi as you need the phone number that the tickets are ordered from and it has to be a Kenyan number. Something that is not provided by 12Go when ticket is issued. After getting the help of a security guard and running between 5 different counters we finally got our tickets.
Nairobi Terminus — Mombasa, Vlak Ekonomska klasa, Kenya Railways, 6. lis 2026.
TS
Torsten SEverything was top 👍
Nairobi Terminus — Mombasa, Vlak Comfort Class, Kenya Railways, 31. srp 2026.
ML
Matthew LIt was great, very good customer service; I later discovered that I paid over the odds however I did book with short notice.
Overall really good service.
Nairobi Terminus — Mombasa, Vlak Premium Class, Kenya Railways, 9. stu 2025.
MO
Murat OIt was a nice, comfortable and safe safari-like trip where elephants, zebras, antelopes, monkeys and the beautiful Kenyan geography could be seen along the way. Thank you for everything.
Nairobi Terminus — Mombasa, Vlak Ekonomska klasa, Kenya Railways, 3. ruj 2025.
KK
Kenneth KWe found it surprising that the booking references sent by the railways through 12Go was NOT the booking reference needed at the railway terminal. They needed that in order to change our tickets for our return and for the return of our son Lucien. We could not check our computer for the references needed as there is no wifi at the station; so we could not consult our Macs for the emails we had received.
Nairobi Terminus — Mombasa, Vlak Ekonomska klasa, Kenya Railways, 23. kol 2025.
AF
Alkar FMechanical breakdown and had to wait for long hours to get unto another which was fully packed
Got to our destinations 3 hours late without an explanation or apology
Nairobi Terminus — Mombasa, Autobus Standardna s klimom, Tahmeed Coach, 22. svi 2025.
IA
Ismahan APoor ventilation, poor information and support, slow service. Train was very clean and designated cleaner was on top of keeping everything clean.
Nairobi Terminus — Mombasa, Vlak Ekonomska klasa, Kenya Railways, 24. tra 2025.