AB
Al BWe paid for the premium rate for a Lazy Boy bus with a toilet because we expected a more comfortable and convenient experience, especially for a long-distance trip. Unfortunately, what we experienced was far worse than the ordinary bus service.
During our trip to Bicol, the bus stopped four times because the engine needed to be worked on. On two occasions, we also smelled smoke inside the bus, which caused several passengers to shout and become concerned about their safety.
As a result of these issues, our arrival was delayed by approximately three hours.
We had also booked the same premium service for our return trip to Manila. However, upon arriving at the terminal, we were surprised to find that we were assigned the same bus. Instead of addressing and fixing the problems first, the bus was used again for the trip back to Manila.
The situation became even worse when we reached Lucena, where we were made to wait for approximately two hours. It was only after a passenger complained that we were eventually transferred to an ordinary bus. This caused another delay, and we arrived in Manila approximately three hours later than expected.
To make matters worse, instead of being able to rest during the long journey, passengers had to endure the loud snoring of another driver inside the bus, which made the already uncomfortable trip even more frustrating.
We paid a premium fare specifically to receive a more comfortable, reliable, and convenient service. Unfortunately, we did not receive the service we paid for. Instead, we experienced repeated mechanical problems, the smell of smoke, significant delays, an unexpected transfer to an ordinary bus, and an overall disappointing and stressful journey.
What is even more disappointing is that despite the many passengers who complained at the DLTB terminal in PITX, no immediate or meaningful action appeared to be taken to address the situation.
We hope DLTB will take this complaint seriously, investigate what happened, and provide an appropriate explanation and resolution. Passengers who pay for premium service deserve to receive the quality, safety, comfort, and reliability that they were promised
Legazpi — Manila, Autobus Lazyboy, DLTBCo (DLTBCo), 23. ruj 2026.
N
Nolan Good service
Legazpi — Manila, Autobus WC u Skybusu, Penafrancia Tours, 1. kol 2026.
RL
Renato LThe Peñafrancia driver of bus no. 59 from Legazpi to Cubao was very rude to the passengers and should either go through a retraining. Also be given a driving test, his driving style is very uncomfortable. Jerks the bus going on drive.
The only saving grace on this ride are the ticketing crew who were very pleasant most especially trainee Rona.
Legazpi — Manila, Autobus WC u Skybusu, Penafrancia Tours, 8. srp 2026.
JM
Jeanne MSmooth and comfortable but wish there was more leg room when reclined.
Legazpi — Manila, Autobus Elitni, Isarog Line, 1. srp 2026.
L
Lilibeth So comfortable I can rest well
Legazpi — Manila, Autobus Elitni, Penafrancia Tours, 28. lip 2026.
JR
Justin RBus was old and noisy. Ride was very harsh and the comfort room was unbearably smelly
Legazpi — Manila, Autobus WC u Skybusu, Penafrancia Tours, 16. lip 2026.
DV
Daphne Vnot on time : arrival at 8am instead of 4am
Legazpi — Manila, Autobus WC u Skybusu, Penafrancia Tours, 3. lip 2026.
AD
Aurelio DSeats are not comfortable compared to others. They said it is a lazy boy seats but too narrow not we slip down from our seats everytime the bus takes a break. They accept passengers along the way and make frequent stop overs
Legazpi — Manila, Autobus Lazyboy, DLTBCo (DLTBCo), 1. lip 2026.
B
Bensar Overall, the trip was good but could have been improved in some areas, e.g. earlier assistance on the counter, earlier or on time departure, fewer stops to get passengers, and better dining stops (more food options).
Legazpi — Manila, Autobus Elitni, Isarog Line, 4. svi 2026.
AC
Alexis CThe bus was clean & the seat was comfortable. The trip was safe, steady, and smooth all throughout.
Legazpi — Manila, Autobus Elitni, Isarog Line, 29. tra 2026.