AL
Annika LThe busride was great! 10/10. The van took forever (8h, we got there 5h later). There was no effort to communicate with us via translator. At the train station they told me to buy a ticket despite already having one according to my ticket. Everything took forever and 0 communication as soon as I stepped off the bus. Never again
از هانوی به لوآنگ پرابانگ, اتوبوس Royal Cabin + Van + Train, Laos Luxury Travel, ۸ اوت ۲۰۲۶
CF
Cheri FABSOLUTE NIGHTMARE - GROSS NEGLIGENCE &
ABANDONMENT (Booking #AASE6873)
"Laos Easy Go" is by far the worst operator we have ever experienced. After giving them over 5 hours advance notice of a flight delay and receiving written agreement for a 21:20 pickup, the driver called us while we were still deboarding the plane at 20:46 and unilaterally canceled our booking at 21:05 (15 minutes early), stranding us in Hanoi.
They forced us to pay an extra 400,000 VND fee to rebook, directly causing a 1-day visa overstay fine at the border. On the rebooked leg, they repeatedly delayed the trip by making unscheduled stops to deliver commercial cargo including 5 crates of live chicks).
Due to these cargo delays and gross mismanagement, they failed to secure our train tickets, confiscated our passports, had strangers photograph us without consent, and dumped us in a severely bug-infested motel where we couldn't even unpack or sleep.
A formal claim for full refunds and damages for Booking #AASE6873 has been submitted. Avoid this operator at all costs.
از هانوی به لوآنگ پرابانگ, اتوبوس VIP Cabin 20 + Minivan + Train, Laos Easy Go Travel, ۲۷ ژوئیه ۲۰۲۶
AL
Anto LThe ticket said I would arrive at 15.15, and I got to luang prabang at 20.15. At 15.00 we got to the train station before luang prabang. There was a train at 17.00 and they gave me a ticket for the train at 18.30 so while other people were leaving, I had to wait even longer. A disaster.
از هانوی به لوآنگ پرابانگ, اتوبوس Royal Cabin + Van + Train, Asian Bus Travel, ۶ آوریل ۲۰۲۶
RC
Romy CThere was such a lack of information for my trip from Hanoi to Luang prabang, I had to ask for it - bus was 12 hours to Dien Bien, then change to a van and then train. What they didn't release was that the van would bring you to muang xai which took 8 hours (1 hour in traffic) and the train was another hour, but I was waiting for 2 hours because they booked me a late ticket, so by the time I got there it was 23hours later not 19 and there's no way it could ever take just 19 hours so that info is false. Sleeper was comfortable, but the transfer to the van was messy, they didn't tell me where to get off, so they then had to arrange a taxi to bring me to the van, (thankfully I had data so I could actually reach them to ask for this because the bus drivers didn't seem to know what was going on, this is the main reason for my rating - poor organisation) the van was a bit cramped and there were like 1000 wrapped T-shirts falling on us the whole time. Border crossing at Tay Trang was smooth with the van drivers help. The roads from dien Bien to Muay Xai are dreadful so the driver couldn't drive more than 40 km/hr at most the whole way. It was an experience I don't wish to do again, I think a sleeper straight would be easier.
از هانوی به لوآنگ پرابانگ, اتوبوس Royal Cabin + Van + Train, Asian Bus Travel, ۲۷ مارس ۲۰۲۶
FB
F BDifficulties in understanding, hardly any stops for toilet use, very fast drive that made fear to reach the border in a healthy condition...
After the border very nice driver with good English who could be helpful. Very bad streets that made the trip very uncomfortable und long. At the train station we had to give away our knife for travel use because of security reasons.
از هانوی به لوآنگ پرابانگ, اتوبوس VIP Cabin 20 + Minivan + Train, Laos Easy Go Travel, ۴ فوریه ۲۰۲۶
D
Dirk Flight too late approx. 1 hour
از هانوی به لوآنگ پرابانگ, پرواز اقتصادی, Thai AirAsia (แอร์เอเชีย), ۲۴ دسامبر ۲۰۲۵
RH
Ronny HEven in very demanding situations they find a solution for you.
از هانوی به لوآنگ پرابانگ, اتوبوس VIP 20 + Van, Sapa Discovery Travel, ۲۰ دسامبر ۲۰۲۵
SM
Samuel MThe night bus is good but after We stay 8h in a very very bad car with no seat and no place and the driver stop every 5min.. Very upset
از هانوی به لوآنگ پرابانگ, اتوبوس VIP 20 + Van + Train, Sapa Discovery Travel, ۲۱ اکتبر ۲۰۲۵
LM
Lucy MArrived at 12:30am - over 9 hours later than originally stated.
Very few bathroom breaks or opportunities to eat - I was incredibly ill from dehydration and having had little to eat by the end of the 18 hours on two different vans
از هانوی به لوآنگ پرابانگ, اتوبوس VIP 20 + Van + Train, Sapa Discovery Travel, ۱۱ اوت ۲۰۲۵
MP
Maureen PHeard lots of bad reviews about Sapa and we were really scared about our first sleeper bus. One thing to admit, the operator really tries to go beyond to ensure we reach our destination. They were very caring and helpful. Our trip was from Hanoi to Luang Prabang and trains were out of service in Laos. But the operator made sure we reached safely.
Only note to add: the sleeper bus itself was very dirty and smelly and hygiene is definitely an issue. We couldn't sleep at night because of the urine smell and stickyness on the mattress.
از هانوی به لوآنگ پرابانگ, اتوبوس VIP 20 + Van + Train, Sapa Discovery Travel, ۲۸ ژوئیه ۲۰۲۵