BH
Brian HIt wasn't 'Poor' but it was less than 'Average', thus the 2 star rating. The journey itself was fine. The problem was the pick-up at the Jomtien Night Market. I went to the location provided by 12GO but there was no sign of anyone or anything that would suggest that I was at the correct pick-up spot. There was a reference on the confirmation email to "Check in" at the location which was very misleading because there was no place or sign indicating a check-in location. This caused stress, including when I tried to call the customer service number, no one answered. You have to do better.
Van Van, Tawanok Tour (ตะวันออกทัวร์), Apr 3, 2024
NS
Nikson SWaiting to long
Van Van, Tawanok Tour (ตะวันออกทัวร์), Mar 14, 2024
CM
Ching MIt took 3hours to Bangkok, too long
And the driver didn’t tell us where we should leave
Van Van, Tawanok Tour (ตะวันออกทัวร์), Feb 23, 2024
CL
Charles L1 hour late, when I called they had no idea they had a pick-up and I was waiting to go to the airport to return the other side of the Earth (very expensive flight to miss! Not Good!) , when a car showed up it was not the advertised car. Last, when the driver dropped us off He ASKED for a tip. Yea I know they don't know tip culture, in the US we would be fired for asking a customer for a tip, against common policies to ask. But dude, you were an hour late. Its considered highly offensive to ask for a tip, and it was very offensive how much of a rush it put on the rest of our day taking up one hour of my preplanned buffer time I installed into my decision making for the day of travel. It sucked. Why 2 stars and not one? Because 1 stars get less views. I suggest making sure someone knows you booked and will be there, for other services through 12go, i suggest the same or similar to ensure you receive the quality of service you and your families need. Sawat Dee kab khun kap
taxi Comfort 3pax, Five Star Taxi (ห้าดาวแท็กซี่), Feb 18, 2024
SG
Serge GGood driver with enough english.
Kept driving safe in stead of hurrying.
Enough breaks overall good experience.
taxi Van 10pax, Firstplan Transport Services (เฟิร์สแพลน ทรานสปอร์ตเซอร์วิส), Feb 12, 2024
D
Daniel Set off 10 mins early nice and cool on bus. No messing :-)
Van Regional 14pax, Saharat Pattaya (Saharat Pattaya), Jan 22, 2024
DN
Dinh NThe car is too cramped as there's no space for personal belongings; passengers have to hug their backpacks, and suitcases are placed in the middle of the aisle. The air conditioning is too weak, making it very hot and uncomfortable.
Van Regional 14pax, Saharat Pattaya (Saharat Pattaya), Jan 22, 2024
DG
Daniel Gmore than one hour late
Bus Express, Roong Reuang Coach (รถรุ่งเรือง), Jan 16, 2024
KP
Kajal PHello there I forgot the phone behind the chair that put in the stuff. set2 behind please check for me if find please contact me 0643057394 ️☹️☹️
Van Regional 14pax, T Tour (ทีทัวร์), Jan 4, 2024
EG
Eiko GFine, but limited punctuality and no city stop.
Van Regional 14pax, Saharat Pattaya (Saharat Pattaya), Dec 29, 2023
