Bus Express Sleeper 41, Naluang (Naluang), Dec 1, 2019
Bus left late. No WC on bus even though advertised. Staff rude, forced me to change seat, my girlfriend was desperate for toilet (has medical condition) they refused to let her off for toilet even though bus was stopped to let new passengers on. More people on bus than seats, people sitting in aisles and being forced out of seats to accommodate others. Man asleep on floor next to my girlfriend's seat. Woman being sick into plastic bag behind me, she went to front of bus to ask to stop to be sick the bus continued until designated toilet stop was reached. Sometimes 7 hours until next toilet break. We were forced to change to another bus about 2 hours before we got to Hanoi which had limited seating, I had to move equipment off a seat so I could have a seat but gave me little room as equipment was still right next to me. We arrived 1.5 hours later than expected due to bus stopping to deliver packages and pick up excess passengers. Will advise anyone planning to travel from Luang Prabang to Hanoi to avoid this bus service at all costs.
flight Economy, Vietnam Airlines (เวียดนาม แิอร์ไลน์), Oct 1, 2019
Shocked at how easy and faultless it was, will use again
Bus Express Sleeper 41, Naluang (Naluang), Mar 13, 2019
Staff were aggressive and did not tell us what was going on, the service stations we stopped at were not service stations, they were shacks where the staff would meet up with their friends with no facilities. However the beds were comfortable
Bus Express Sleeper 41, Naluang (Naluang), Dec 24, 2018
Driver kept on talking talking on his mobile 80% of the trip whilst driving. Made 4 stops to pick and drop off locals
Bus Express Sleeper 41, Naluang (Naluang), Dec 3, 2018
Condition of bus is not good. Tyres are worn out, dangerous.
Drivers n co drivers do not inform passengers of stops n how long stops are.
Bus Express Sleeper 41, Naluang (Naluang), Oct 10, 2018
The staff of the bus company were not very helpfull, rude and did not speak any English. The bus seats were very small so I could not strech my legs. The address of the place where we were dropped in Hanoi was totally different than on the company's webside which made it more difficult to figure out how to get to our hotel.
On the other hand we got an adventure which you cannot experience if you take a flight.
Bus Express Sleeper 41, Naluang (Naluang), Sep 10, 2018
Amazing bus trip!
Bus Express Sleeper 41, Naluang (Naluang), Jul 8, 2018
This was my second time in an overnight sleeper bus. This bus was very uncomfortable compared to my previous ride. The seats were smaller, so I and most people around me couldn't straighten our legs, it was rather uncomfortable to keep the legs constantly folded on a 25 hour bus journey. The AC was inconsistent, there was no complementary bottled water, snacks or towel. No TV etc. No wifi. The bus staff couldn't speak English at all, so we all had to make a guess to understand what was going on. Then after 24 hours of the uncomfortable journey, we were shifted to a very nice bus in the last hour of the journey, this bus had great leg room, TV, wifi etc. We wished that we had gotten that bus from the start. Also, one thing that I don't understand is that the foreigners seem to get the upper seats and locals get the lower seats (the bus staff explicitly told me to not take the lower seats), I don't know what's up with that. But anyways, overall it was a rather uncomfortable journey except for the last one hour when we were shifted to a better bus.