Bus VIP 24, StarMart Express, Mar 15, 2020
Я забыла в порту сумочку - косметичку, надеюсь увидеть ее на обратном пути 22 марта
Bus VIP 24, StarMart Express, Mar 9, 2020
The driver and bus were excellent! I really enjoy the ride.
Bus VIP 24, StarMart Express, Mar 1, 2020
There were cockroaches in the bus walking up the walls to the seats.
Bus VIP 24, StarMart Express, Feb 28, 2020
Comfy masssge seats. Plenty of room and good air con.
Bus VIP 24, StarMart Express, Feb 22, 2020
First bus didn’t have air conditioning for two and a half hours, thankfully we switched to another bus. The ticket also said it was a 5 hour ride, it was over 7 hours.
Bus VIP 24, StarMart Express, Feb 18, 2020
Double deck bus but I perfect have a seat below rather on TOP as TOP too squeezes below is comfortable seat. Gd bus driver reach earlier then thought but the problem can't charge the phone and no wifi. Nowadays ppls goes for that hope starmart will get much more better in service in success in bussiness
Bus VIP 24, Sri Maju Group, Feb 17, 2020
The ride was comfortable, we're not late, ticket is very easy to claim specially if you choose TBS for it's a very efficient bus station. The seats got massive leg room, but it needs a little vaccuming, the grooming of the bus captain and assistant could be improved. Overall, this is a very good deal to travel from KL to SG.
Bus VIP 24, StarMart Express, Feb 14, 2020
Not much time given for toilet break.
Requested to change bus at malaysia immigration if drop off at boon lay.
Seats are uncomfortable.
flight Economy, Scoot, Feb 14, 2020
The flight was on time.
Bus VIP 24, StarMart Express, Feb 12, 2020
Bus is comfortable, somewhat agitated bus driver. Arrived 15 min later than said, so all ok.
Bus VIP 24, StarMart Express, Feb 11, 2020
Bus VIP 24, Transtar Travel, Feb 8, 2020
Only reason not rated 5 is that not everything on the coach worked but was very comfortable ride. Also no bathroom onboard but would use again.
Bus VIP 24, StarMart Express, Jan 31, 2020
Lack of information From staff when reuested particularly on arrival at Singapore
Bus VIP 24, Sri Maju Group, Jan 24, 2020
We arrived to our destination 2hrs late due to heavy traffic through the border of JB and Singapore. The instructions of where to wait for the bus when we walked through the border was unclear - we were all frantically searching for other passengers on our bus to make sure we went to the correct place. We also weren't provided with any water for the duration of the trip, and we had our break stop 3.5 hours after we stayed the journey, which was a long time to wait in our opinion.
Bus VIP 24, StarMart Express, Jan 21, 2020
The trip take many hours, but it was very nice, really confortable bus
Bus VIP 24, StarMart Express, Jan 18, 2020
The driver did not wait for some passengers left in Singapore Immigration.
Bus VIP 24, StarMart Express, Jan 14, 2020
Bus VIP 24, StarMart Express, Jan 13, 2020
Bus VIP 24, Sri Maju Group, Jan 8, 2020
The food was not good. The first time, that I have to complain about food.
Bus VIP 24, StarMart Express, Jan 8, 2020
Bus VIP 24, StarMart Express, Jan 5, 2020
Very fast, all was good
Bus VIP 24, StarMart Express, Jan 4, 2020
Overall the journey and arrangements good.
Bus VIP 24, StarMart Express, Jan 2, 2020
They called before leaving which was very good. They are responsible drivers.
Bus Express, Causeway Link Express, Jan 2, 2020
The driver took too many breaks, the whole journey was more like 8 hours.
Bus VIP 24, StarMart Express, Jan 1, 2020
Bus VIP 24, Sri Maju Group, Jan 1, 2020
Driver doesn't tell you where you need to be when you go through customs so all a bit hit and miss.
Also be aware, immigration into Singapore took 2 hours. Sooo boring. Got to the front of a line and there was a problem with the kid they were seeing so they shut the line and sent us elsewhere ????
Be prepared for the wait.
Bus VIP 24, StarMart Express, Dec 28, 2019
I took a trip from Berjaya Times Square to Golden Mile Tower with my family during the holidays. My experience was a little different in that they didn’t leave anyone behind at immigration (though the bus ticket does say that if you get left behind, ride another Starmart Express bus). There were staff at each of the immigration borders with checklists of the bus passengers and who were waiting as you got out of immigration. The staff on each side were helpful. We even thought our bus had already left but another Starmart Express driver pointed us in the right direction.
We got to the Singapore immigration by 2:00 PM after leaving by around 8:45 AM. We spent 2-3 hours in immigration and arrived at Golden Mile at around 5pm.
Overall, the bus company wasn’t a horror story like some of the reviews here (which I was prepared for and took the risk on) but I think they can improve on changing the timeslots to manage expectations better and give clearer instructions on the procedures at immigration etc before the bus trip so people know what to expect.
flight Economy, AirAsia, Dec 26, 2019
Bus VIP 24, StarMart Express, Dec 26, 2019
Clean and conffortable bus
Bus VIP 24, StarMart Express, Dec 25, 2019
The bus doesn't make only 5 hours to reach Singapore as promised! took 9 hours and 15 minutes!!! the 2 hours in the immigration office were on top of the 9 hours ( but this is something unpredictable). so a total of 11.15 hours for a road that is quiet good for driving. the stops on the way are way too long and not necessary ( beside the stations).
we didnt find it professionally organized and is a pitty because we chose bus between countries to enjoy also roadtrip, not only airplane ( which seems in the end to be the best choice). the long trip by bus made us lose a day from our visit in Singapore. we came from Europe for such a visit...but in the end nobody assumes this waste of time.
we don't recommend it.
we are 2 travellers.
p.s.: the bus doesn't provide much of the promised comfort either (had broken chairs and nonfunctional plugs)
Bus VIP 24, Sri Maju Group, Dec 23, 2019
The bus didn’t wait me in the immigration
Bus VIP 24, StarMart Express, Dec 22, 2019
At the starting point bus was delayed by 30 or 40 minutes. Scheduled reaching time 04.30 pm was delayed by more than three hours. Attendant was reluctant to help passenger to put their luggage in bus boot.
Bus VIP 24, Sri Maju Group, Dec 14, 2019
Everythings is fine just a bit slow......i like the way driver treat passagers....passionate...
Bus VIP 24, Sri Maju Group, Dec 8, 2019
All was cool and the seat was awesome . One of my most comfortable bus trip ever ????
Bus VIP 24, StarMart Express, Dec 7, 2019
Massage chair spoilt.
Bus VIP 24, Transtar Travel, Dec 1, 2019
It took long queue to pass the custom. Unfortunately, the bus driver left most of us before we were able to come out. At the end, we had to use the public transport to go to MRT station.
Bus VIP 24, StarMart Express, Nov 26, 2019
Bus didn't follow seating number.
It took off a little late too.
Bus VIP, Transtar Travel SG, Nov 25, 2019
The driver didn’t explain anything . He just stopped and we had to guess if it was for immigration , luggage test etc... the arrive hour do not correspond because of the immigration time spend
Bus VIP 24, StarMart Express, Nov 21, 2019
Tre trip took 8 hours, not 5 hours, 15 minutes. I can’t imagine it ever being on time considering that you have to go through immigration both in Malaysia and in Singapore. And then you have to wait each time for everyone to get back on the bus.
Bus VIP 24, StarMart Express, Nov 17, 2019
The delays and someone smoking on the bus were not really acceptable.
Bus VIP 24, StarMart Express, Nov 9, 2019
Super comfy Bus with massage seats, Driver was friendly, Border was say to navigate and very quick to clear.
Bus VIP 24, StarMart Express, Nov 8, 2019
Very comfortable, big chairs. A lot of space for my legs and bag.
Bus VIP 24, StarMart Express, Nov 5, 2019
Very slowly, so long waiting for the next bus, is about 30+ mins.
Bus VIP 24, StarMart Express, Nov 5, 2019
When check in in Singapore drive says huury other wise I left you and he drive bus without me
Draiver not picked up me very bad draiver
Bus VIP 24, StarMart Express, Nov 4, 2019
Bus VIP 24, StarMart Express, Nov 1, 2019
The driver was a man of few words, I thought the driving was very reckless as well, he nearly left 2 people in Singapore immigration, also the immigration is a absolute joke it took us 1.5 hour to get through not enough staff and no sense of urgency at all, do not book this if your under time constraints.
Bus VIP 24, Transtar Travel, Oct 29, 2019
Bus was delayed but comfort and trip was OK. I can recommend this operator.
flight Economy, Jetstar Asia, Oct 21, 2019
We didn't have any problems with our travel. Thank you.
Bus VIP 24, StarMart Express, Oct 21, 2019
The outward journey was great. Comfortable seats and good driving. Took about an hour longer but the immigration line was very long despite being 4am.
Return journey was not as nice, very fast bumpy ride in bad weather conditions. Thrown out my seat a few times and as the seatbelt had been cut completely of this did not made me feel safe.
Bus VIP 24, StarMart Express, Oct 16, 2019
hopefully next time, there will be wifi connection on the bus