MT
Max TBus Universe Noble 37, Giant Ibis Transport, Mar 23, 2020
The airco broke down. That's why we had to wait at the border in a smelly location without getting information before heading out again.
MS
Montague SBus Universe Noble 37, Giant Ibis Transport, Mar 5, 2020
Excellent service.
JN
Johanna NBus Intercity, Travel Mart, Mar 3, 2020
Pick Up was at the time when the bus should have departed already. Being earlier as said in the Ticket was not necessary!
JA
Janica ABus Universe Noble 37, Giant Ibis Transport, Mar 2, 2020
The bus was really fast and the guide helped us cross the border smoothly. The snacks along the way was also really helpful since we were all hungry from the long trip.
KS
Kenzo SBus Universe Noble 37, Giant Ibis Transport, Mar 1, 2020
No worries with this company. Guide had very clear instructions and passing of the border went very smooth. Arrived an hour early!
PK
Princess KBus Universe Noble 37, Giant Ibis Transport, Mar 1, 2020
I booked from Bangkok to Siem Reap on Giant Ibis and it was fast and easy. I just showed them our voucher at the the pick up point. The ride was smooth and the conductor was helpful and conversational. They gave us coffee, snacks, a bottle of water, and lunch. They were helpful at the border immigration and the conductor made sure our passports were all stamped.
JM
Jeriby MBus Universe Noble 37, Giant Ibis Transport, Feb 28, 2020
It was really a nice trip. Air-condition is not really working.
RV
Rachel VBus Intercity, Travel Mart, Feb 27, 2020
Excellent service! Our bus guide was so friendly and helpful, very organized and detailed. I was a bit nervous crossing the bored but they made everything easy!
SJ
Sheila JBus Intercity, Travel Mart, Feb 26, 2020
The entire travel was smooth including the processess at the immigration of both borders. A travel mart employee guided and helped us pass through both Thai and Cambodian Immigrations.
The only downside for my opinion is the waiting area at Khao San (Mc Donalds), 1hour waiting time at a very busy street is not so convenient.
BC
Bea CBus Universe Noble 37, Giant Ibis Transport, Feb 20, 2020
Surprisingly comfortable bus, helpful and friendly staff. I highly recommend!
LM
Luqman MBus Universe Noble 37, Giant Ibis Transport, Feb 20, 2020
best hospitality ever
KS
Kamil SBus Universe Noble 37, Giant Ibis Transport, Feb 18, 2020
All good but without restrooms
IM
Iris MBus Intercity, Travel Mart, Feb 17, 2020
Travel was very smooth. Contrary to the bad reviews I’ve seen, our trip was pleasant. No scammers went up to us or haggled with us for faster processing of our exit and arrival stamps.
Seats are comfortable enough for sleeping. Blankets were also given.
US
Unai SBus Intercity, Travel Mart, Feb 16, 2020
Confortable bus, they give you blankets and water, they don’t change the bus and they wait for you at the border
AP
Alexander PBus Universe Noble 37, Giant Ibis Transport, Feb 16, 2020
We’ve departed later than the scheduled time, but everything else was great. Even the border crossing went smooth. A+
ZJ
Zuzana JBus Universe Noble 37, Giant Ibis Transport, Feb 15, 2020
well, the jorney wasnt anything special at all and we arrived 45min late. wifi didnt work half of the time and if it did work, was painfully slow. the guy spoke very bad english and wanted only thai bath for the cambodian visa, but finally accepted usd because everybody had usd and there was no exchange..plus he charge different prices for the visa for every group - from 40 to 55usd. but some of the people didnt have photo, lost the exit blue paper from thailand...so i dunno..
KB
Krzysztof BBus Universe Noble 37, Giant Ibis Transport, Feb 14, 2020
Everything all right
CH
Cyriel HBus Universe Noble 37, Giant Ibis Transport, Feb 9, 2020
Everything was well taken care of. Nice staff and you can trust that your journey will go smooth. Good help at the border crossing thailand Cambodia
PA
Philip ABus Universe Noble 37, Giant Ibis Transport, Feb 7, 2020
Bus not VIP far from it! A/C too cold you will need to bring sweater, bus has seen better days.
NO wifi take note.
Pastry and drink given out at start of journey but the drink is a can of cold coffee.... water would have been better.
On board courier very good he will arrange visa for you at border but better for if you can do on-line it's a lot easier and cheaper.
Over four hours journy to border with one toilet stop for 10 minutes.
You will need 2 hours to get through immergration then there was a change of bus to a lower standard and still no wifi! journey time of 3 hours to Siem Reap with no comfort stop so find toilet before geting 2nd bus.
Siem Reap bus station is out of town so arrange your hotel to have tuk tuk driver waiting for you.
Would i do it again? NO because for a few dollars more there are many flights and less hassel at airport.
JH
John HBus Universe Noble 37, Giant Ibis Transport, Feb 6, 2020
Trip was okay. They made us wait for a little bit more than one hour before we got on the bus to Siem Reap from the border, but the conductor was kind enough so we did not bother. More aircon please.
KS
Kristof SBus Intercity, Travel Mart, Feb 4, 2020
Comfy bus with a big legroom. AC works well, and we got water and snacks. Our guide was super cute and helpful. Smooth border crossing without additional charges. We had evisa, but you can go on your own (30$ + pic, no hard feelings) or with their help (40$).
CF
Claire FBus Universe Noble 37, Giant Ibis Transport, Feb 4, 2020
The booking process on 12Go was really straightforwards - easy to find the best option for me.
Pick up in Bangkok was great and the bus was really good - nice comfy seats, good air con and good wifi. The water was chilled and there was also chilled canned coffee and a snack. I was a bit concerned about the lack of toilet on board but that was fine, we made plenty of stops. The staff were really nice and provided plenty of information about the process regarding visas and information. I would suggest to Giant Ibis that it would be useful to have a handout of this information for passengers. There was a lot of information given and quite quickly; as a native English speaker I got most of it but still had to check some details as it was a lot to absorb. For many of the passengers English wasn't their first language so it may have been more difficult.
As we approached Cambodia, we were then told we'd be changing bus at the Cambodia border; the coach staff transferred our large luggage so we only had to carry our smaller bags. Once we had passed through immigration we got on the new coach (which was anything but new!). The seats were nowhere near as comfortable and there was no wifi.
The drop off point is out of town so unless you have complimentary pick up from your accommodation you'll need to get a tuk tuk but there were plenty of them waiting when we arrived. Apparently the coach company are not allowed to drop off elsewhere.
Overall, it was a straightforward trip and I'm glad I went by coach rather than flying.
OH
Olivia HBus Universe Noble 37, Giant Ibis Transport, Feb 3, 2020
Nice cool bus.. Staff friendly.. A lil snack and food on the way.. Nice and comfortable
ID
Imre DBus Intercity, Travel Mart, Jan 31, 2020
Good service, helpfull staff
TA
Timur ABus Universe Noble 37, Giant Ibis Transport, Jan 31, 2020
- overpayed for the Cambodian Visa because payment asked in THB instead of USD. So we spent about 102$ for 2 visas;
- chair was too small for me (190/90).
Pros:
- staff were extremely helpful and friendly, our guide followed the group all the trip;
- food was also enjoyable.