Penafrancia Tours

4.3
415 customer reviews
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Penafrancia Tours Stations

Turbina Bicol Isarog OfficeTabaco City Central TerminalPolanguiOas Bus StationGuinobatanCamalig Bus StationDaraga Bus StopLegazpi Grand Central TerminalLigao Bus StationNabua Bicol Isarog OfficeNaga Bicol Central StationPili Bus StationBaao Bus StationBato Bus StationSipocot Bus StationSan Isidro Bus StationLibmanan Fil CabSan Jose Bus StationLagonoySorsogon City Grand TerminalAlabangAlabang TerminalEDSA CubaoCalabanga Bus StationGubat Bus Stop

Penafrancia Tours Company Reviews

RS
Bus Elite, Penafrancia Tours, Mar 22, 2020
Havent received any update on the status of this booking. I already sent an email to keep the status as OPEN.
MA
Bus Skybus WC, Penafrancia Tours, Mar 17, 2020
Very nice and accommodating ttrip
JD
Bus Regular, Penafrancia Tours, Mar 16, 2020
The Bus Waiting Area should be very clean and the rest room must be clean and ready for use all the time. No sanitation was provided like alcohol or hand sanitizer.
ES
Bus Elite, Penafrancia Tours, Jan 13, 2020
Comfortable. It was worth the price.
AD
Bus Skybus WC, Penafrancia Tours, Jan 9, 2020
wag po takpan yung mga sabitan sa likod ng seats and yung head pillow nawala :(
RA
Bus Skybus WC, Penafrancia Tours, Jan 9, 2020
Inconvenient back seats
CJ
Bus Skybus WC, Penafrancia Tours, Jan 9, 2020
Convenience wise its a 5 star for me however there are hidden charges that was charged to me. When i redeem the actual ticket it only cost for 822 wherein I was charged 961 per trip plus a service fee of 89 pesos.
RJ
Bus Regular, Penafrancia Tours, Jan 6, 2020
delayed ng 3 hours ang bus and yet wala man lang update o info from counter. kung hindi pa kami nagtanung.
SB
Bus Regular, Penafrancia Tours, Jan 5, 2020
Nice trip, very long though . Bus was clean and the toilets inside very convenient, not too much AC...
CP
Bus Elite, Penafrancia Tours, Jan 4, 2020
It’s ok
AV
Bus Regular, Penafrancia Tours, Jan 4, 2020
One of the driver is reckless
DR
Bus Regular, Penafrancia Tours, Jan 4, 2020
Easy & convenient!
JM
Bus Skybus WC, Penafrancia Tours, Jan 3, 2020
My husband left his wallet at the bus. When I called Turbina Office, the tender / officer is very attentive to her phone to take the call and provided me the cp# of the drivers buddy and eventually got the cp# of the driver of Z2 bus. The driver then requested his supervisor to check if there was a wallet left at #34 #35. He found it and gave to the driver which the driver then turned over to the Bicol Isarog office at Tabaco City since my husband will claim the wallet Thank you for your help! Keep it up Penafrancia Staff!
MA
Bus Skybus WC, Penafrancia Tours, Jan 2, 2020
My sister arrived at Naga 2hrs earlier than the expected time.
OG
Bus Skybus WC, Penafrancia Tours, Jan 2, 2020
The booking service was great. As for my trip, because of the holiday traffic it took me 9 hrs to reach Naga City. The Z7 bus also arrive an hour late.
MA
Bus Regular, Penafrancia Tours, Dec 29, 2019
Excellent
JH
Bus Regular, Penafrancia Tours, Dec 26, 2019
Departure was delayed as the bus did not arrived on time. Consequently, we also arrived late in our destination.
JA
Bus Regular, Penafrancia Tours, Dec 22, 2019
We arrived safely though there was a delay from the departure area.
AP
Bus Skybus WC, Penafrancia Tours, Dec 20, 2019
Huge delay, seats on the bus much less comfortable than expected, no water in the WC, somebody else was sitting on my seat but the conductor didn't care
TB
Bus Skybus WC, Penafrancia Tours, Dec 16, 2019
First driver was good second 1 Star crazy driving couldn't sleep busy holding on
TF
Bus Skybys Premier, Penafrancia Tours, Dec 11, 2019
the trip took a longer time than expected because a lot of road under construction. However, you have to improve your waiting area. it's really small and no proper seat for everyone. Good thing it's not raining during the time we are waiting to board the bus. Either you have a place where people can leave their belongings or improve the area where people can wait for their respective buses.
SM
Bus Skybus WC, Penafrancia Tours, Dec 11, 2019
Masyadong malamig, then hindi ako aware na dadaan sila sa ermita kaya matagal kami naka edsa.
MR
Bus Skybus WC, Penafrancia Tours, Dec 10, 2019
I don't get what I'm expected seat that I saw online but I skipped the line in paying tickets in the terminal. The online had higher price than buying in the terminal because of additional charges. My rate is 3 because of the advantage and disadvantages on booking online.
AM
Bus Elite, Penafrancia Tours, Dec 9, 2019
When booking the trip online, I was not able to choose the seat number and I haven't seen any option to do so. I just saw my seat number right after I booked it and when I called in to try to change my seat number, I was told that I won't be able to change it because it was already booked. Still I would give 4 stars because of the convenience and cleanliness of the bus. It was a comfortable trip after all.
MF
Bus Elite, Penafrancia Tours, Dec 8, 2019
Very Comfortable and convenient....
RE
Bus Elite, Penafrancia Tours, Dec 7, 2019
Very thankful the road was passable.
JC
Bus Elite, Penafrancia Tours, Nov 30, 2019
the bus was late. and the service charge is so high compared to the actual fare.
DB
Bus Skybus WC, Penafrancia Tours, Nov 29, 2019
We comfortable seats. Di madyadong mauga kaya di ako nahilo. On time din umalis
WJ
Bus Regular, Penafrancia Tours, Nov 26, 2019
Trip was smooth but who am I to judge if I was half asleep the whole trip. But all in all loved it. Thank you for helping me with my most unforgettable experience.
JP
Bus Elite, Penafrancia Tours, Nov 25, 2019
Very convenient . I HOPE they can add a selector seat next time ????
EP
Bus Elite, Penafrancia Tours, Nov 12, 2019
Just because online booking has no senior's discount
C
Bus Skybus WC, Penafrancia Tours, Nov 10, 2019
Restroom dirty
MM
Bus Elite, Penafrancia Tours, Nov 6, 2019
I suggest you have movies to play while travel for your passengers. And provide some blankets specially it a long trip and your company highlighting elite type of bus. Cost is quite ok but it seems missing some accommodation to your passengers.
KR
Bus Regular, Penafrancia Tours, Nov 4, 2019
The trip was good, but the ticket price was too expensive. I paid 1k but the official receipt was only 800. The charge was too much.
NA
Bus Skybus WC, Penafrancia Tours, Nov 4, 2019
Glad that you have a free snack that others do not have. First time to have this as a bus rider. More power.
JS
Bus Elite, Penafrancia Tours, Oct 30, 2019
Toilet supplies not replenished. Recliner chair and arm rest not functioning.
MA
Bus Skybus WC, Penafrancia Tours, Oct 30, 2019
very comfortable and relaxing ac bus that had experienced
ME
Bus Skybus WC, Penafrancia Tours, Oct 29, 2019
courteous drivers
EA
Bus Elite, Penafrancia Tours, Oct 23, 2019
Travelling from point A to point B never guarantees occasional “bumps” along the way (pun intended). Basic road conditions such as never-ending construction delays or detours are SOP on Philippine roads, unfortunately. Yet bus operators can greatly ease the travelling public by maintaining clean and operable restrooms, as well as safer waiting areas. Both are deplorably pathetic! And what is the deal with the same stop at Villa Escudero that offers only McDonald’s and another local eatery? Can’t all these multi-company bus operators pool their resources and invest in decent terminals, bus stops away from the main road, complete with varied amenities for food choices, functioning restrooms and safe rest areas? Passengers require basic quality service for their hard-earned money, yet quite often find themselves with no other viable choice than endure pathetic commute situations.
SB
Bus Skybus WC, Penafrancia Tours, Oct 22, 2019
The ride was uncomfortable because the seat was not ergonomically fitted to the body. The CR was very smelly too.
EB
Bus Regular WC, Penafrancia Tours, Oct 22, 2019
Arrived earlier than expected!
JP
Bus Skybys Premier, Penafrancia Tours, Oct 21, 2019
I honestly suggest for a convenient restrooms and lounges and/or waiting area at least, i observed plenty of customers but feeling so uncomfortable due to small/limited place to move around, unlike the bus company bound to BAGUIO, i think you too can be at par with them.
RB
Bus Skybus WC, Penafrancia Tours, Oct 21, 2019
Everything is good
MD
Bus Elite, Penafrancia Tours, Sep 19, 2019
i carried a baggage well within the allowed limit, but was made to pay an insurance fee 200.00, the crew said it is required.
JP
Bus Elite, Penafrancia Tours, Sep 17, 2019
very comfortable trip
CD
Bus Regular, Penafrancia Tours, Sep 16, 2019
I didnt had a chance to choose my seat. I just got random seat
AC
Bus Skybus WC, Penafrancia Tours, Sep 1, 2019
A pleasant safe trip!
AC
Bus Skybus WC, Penafrancia Tours, Aug 29, 2019
The trip went well, it was safe and very comfortable. The crew from the terminal and onboard the bus were very courteous and friendly. I wish we could do this run every year with the whole family.
EG
Bus Elite, Penafrancia Tours, Aug 27, 2019
comfy ????
AB
Bus Elite, Penafrancia Tours, Aug 27, 2019
Great service indeed. A little feedback is we had too many stop i think. Thanks!
4.3
415 customer reviews
5
62%
4
19%
3
11%
2
2%
1
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