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Abdelkader RHorrible experience:
- The bus should have left at 7:00 AM and I had no news from the agency until 7:11 AM.
- When the bus came I gently asked the driver is he is the one managing the whatsapp to give update. He started to scold at me for literally no reason so I raised the voice too and he did not want me to enter into the bus (literally because I just asked a very simple question???). I just pushed him to enter and he continued to scold over me.
- The agency contacted me and told me to not scold to the driver (what the hell ???). I don't even know how they new I was the passenger that had this issue + I was literally the one who were getting scold while they were in late ????
- We changed for another bus at the boarder of Malaysia and Singapore, quite weird logistic but that's fine.
- The other driver was quite better and asked me where I stopped. I had to stop at "Petronas Petrol Station After Sungai Besi Toll" in Malaysia and for literally no reason and without even informing me, the driver did not stop there. I almost missed my flight at KL because of this
Never take this company! I literally prefer to pay twice the price than a poor service as this one
Singapore to Kuala Lumpur, Bus VIP, Qistna Express, Oct 13, 2026
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Ei TThere was a delay and bus took too long so all customers left the bus sooner than the destination
Singapore to Kuala Lumpur, Bus Express 27, StarMart Express, Oct 9, 2026
MK
Manjit KPunctuality was an issue. We started very late from KL. Delay starting from Berjaya Times Square & at Hentian Serdang. So instead of 10am start it started 10.30 from Berjaya and 11.30 from Hentian Serdang. The staff/ driver in the bus to Singapore were rude to some passengers ( including making racist remarks) and impatient. On the way back from Singapore there were no USB ports functioning and we couldn't turn on our individual lights in the dark. Because of the heavy traffic ( bumper to bumper), this meant sitting in the dark for a number of hours. But the driver returning to KL sector was better in his attitude.
Singapore to Kuala Lumpur, Bus Express 27, StarMart Express, Oct 7, 2026
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Diane Don’t go via coach if you don’t need to it’s not a pleasant experience
Singapore to Kuala Lumpur, Bus Express 27, StarMart Express, Oct 3, 2026
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Alan HWas late to arrive which is fine as there was a lot of traffic but the customer service was dreadful. Rude, arrogant and gave zero information at any point except for angrily telling people to hurry. So bad
Singapore to Kuala Lumpur, Bus Express 27, StarMart Express, Sep 23, 2026
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Paulina SIt is not fair that you say it takes 5.30 hs and actually it has taken 7.30 ha
Singapore to Kuala Lumpur, Bus VIP, Billion Stars Express, Sep 22, 2026
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Yolanda VExcellent service in Singapore, the ride was very comfortable. Stop for snacks was colorful but the stands were cash only and I had no Malay cash, perhaps in the info you could mention Malay cash needed if you want to purchase anything.
We were 2+ hours late getting into KL and had to change busses which was unexpected and tiring.
Singapore to Kuala Lumpur, Bus Express 27, StarMart Express, Sep 22, 2026
S
Sophia Very comfortable, clean and smooth. The driver was kind and polite too
Singapore to Kuala Lumpur, Bus Express, Prisma Express, Sep 8, 2026
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Aisetean The trip is quite long, too bad the sockets don't work to charge your phone.
Singapore to Kuala Lumpur, Bus Express 27, StarMart Express, Sep 6, 2026
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David A lot of confusion about the checkpoint process and luggage.
Singapore to Kuala Lumpur, Bus VIP, Qistna Express, Sep 4, 2026