MA
Maya AThe operator apparently sold more tickets than seats available, which resulted in us and other people not getting a seat in the minibus at the scheduled departure time. We were told to wait for the next one. Every time we asked how much longer, they lied that it was just 15 more minutes or thirty more minutes. Mind you, the terminal is outdoors, so it was starting to get hot. After almost two hours, we were finally seated in the new bus. One girl was placed on a loose stool in the middle of the bus because there were also not enough seats and luggage was blocking the way out. Then my Thai-speaking friend overheard a conversation between the driver and another worker that the brakes were broken and they needed to go get it fixed on the way. Many locals protested that it was not safe to drive there with passengers and a broken brake, so we ended up not going. We've never experienced such bad (and dangerous) service. Very disappointing because all my other trips from Ekkamai terminal went well.
12go has responded to our complaints in a friendly way but I really hope we can get a refund for this.
Bangkok to Koh Samet, Bus Minibus + Speedboat, Phittinin Transport (Phittinin Transport), Oct 24, 2026
FH
Fabian HWorst experience I ever had. Life endangering! I have already sent several emails without getting any reply. I don‘t want to repeat everything here again - but to keep it short, apart from selling more tickets than having seats on the bus in order to maximize profit, the organisation was okay with driving 3 hours with a broken break and wanted to keep it secret.
Bangkok to Koh Samet, Bus Minibus + Speedboat, Phittinin Transport (Phittinin Transport), Oct 24, 2026
PA
Phuwadol AThe bus was delayed by 2 hours due to some problems with the bus. I was supposed to arrive at 1:00 PM, but I didn’t arrive until 3:00 PM. It was really late. However, the service on the boat was really good.
Bangkok to Koh Samet, Bus Minibus + Speedboat, Phittinin Transport (Phittinin Transport), Oct 24, 2026
EC
Emma CWe were crammed into a too small, old van. One of the travellers had to sit on a wooden bench for the entire 5 hours.. oh and we stopped randomly so they could charge us an extra 200 baht for luggage.
It was an experience that’s for sure.
Bangkok to Koh Samet, Bus Minibus + Speedboat, Phittinin Transport (Phittinin Transport), Oct 18, 2026
J
Julie The journey was ok all went smoothly. But the hotel pick up information could be better. Time given, then the small print says to be ready 2 hours before. Then says will inform you nearer the time. Very confusing
Bangkok to Koh Samet, Bus Van + Bus + Samet Catamaran, Boonsiri High Speed Ferries (บุญศิริเรือเร็ว), Oct 18, 2026
L
Lamia Very good. The bus was on time
Bangkok to Koh Samet, Bus Minibus + Speedboat, Phittinin Transport (Phittinin Transport), Oct 14, 2026
MR
Maria RAll went smoothly
Bangkok to Koh Samet, Bus Minibus + ferry, KKP Transport (KKP Transport), Oct 5, 2026
R
Rezső Because of the trafic we arrived to late to the ferry. I had to pay another ferry by my own.
I would have expected, that the company brings the solution. Or refunds the extra costs.
It was clear and well known the the traffic conditions are so. The former days wasn't different
Bangkok to Koh Samet, Bus Minibus + ferry, KKP Transport (KKP Transport), Sep 29, 2026
MG
Maya GIt was a lovely experience. The Ekkamai bus terminus was clean and easy to find from my hotel at Sukhumvit. We were just 5 passengers in all in the comfortable minibus that took us to the Ban Phe Pier in Rayong, then a speedboat to Koh Samet, which was also good! Thank you Thailand for managing it all so well despite the recent excessive rain situation in Bangkok.
Bangkok to Koh Samet, Bus Minibus + Speedboat, KKP Transport (KKP Transport), Sep 29, 2026
LM
Lara MThe bus driver crashed on the return journey back to bangkok, so we arrived later than expected.
Bangkok to Koh Samet, Bus Minibus + ferry, KKP Transport (KKP Transport), Sep 21, 2026