LA
Les AReally would of preferred the older authentic carriages, it was all too staged. Great trip all the same,
火车 二等级, Ella Odyssey, 2022年4月26日
VY
Verena YEverything worked very well and the tickets were brought to our hotel. Thanks a lot!
火车 #1005 二等座, Sri Lanka Railways, 2022年3月18日
AK
Antonio KNothing spoils the Nuwara Eliya - Ella train and the views you could see, but 12go and its service has nothing to do with it
火车 #1126 Observation class, Sri Lanka Railways, 2022年2月7日
MS
Maulik SThe train coach should be marked with SCR if the seats are already reserved.
火车 #1005 二等座, Sri Lanka Railways, 2021年12月17日
PC
Padma CI opted to pay extra and have the tickets delivered to the first of the guest houses I stayed in. First you have to pay and wait for 12go to confirm they were able to get the tickets. It does leave you with a period of uncertainty and 12go could've been more proactive with their communication. I had to drop them an enquiry a couple of times for greater clarity on process and they did respond timely. Again they confirmed the tickets but didn't tell me when they would be delivered. Once more I contacted their customer service and was told they deliver the ticket five days before my arrival into Srilanka. After which there was no issues and they delivered on time as committed. Thus their service was good but required my repeated contact with their customer service to get to know what's going on for my own peace of mind. They also could have clarified the pdf was good enough and didn't need to be exchanged at the train station. I looked up on the web and found relevant information on this myself. All in all it would be great if they can have a clearly worded FAQ at the outset
火车 #1005 一等座, Sri Lanka Railways, 2020年3月21日
DS
David SProcess of buying tickets was brilliant. I ordered them to be delivered to my hotel in Nanu Oya where we arrived the night before. I was nervous until we arrived - but no need the tickets were there. Train was excellent. Our seats were available and comfortable. Train arrived a few minutes late but we were kept informed at Nanu Oya. Would definitely use 12goasia again
火车 #1005 一等座, Sri Lanka Railways, 2020年3月5日
JE
José EEasy travel :)
火车 #1005 一等座, Sri Lanka Railways, 2020年3月4日
RE
Rehan ELuxurious cabin and great service but the train was delayed by an hour so we missed a lot of the scenery due to the darkness.
火车 #Viceroy II #1007 空调VIP舱, ViceRoy II by 12Go (Viceroy II by 12Go), 2020年2月18日
TM
Tom MWe had a great time on our Vicroy Train Trip . We loved every minute
火车 #Viceroy II #1007 空调VIP舱, ViceRoy II by 12Go (Viceroy II by 12Go), 2020年2月13日
CP
Claudia PThe trip was amazing. I am not sure I would buy again forehand since there was no problem purchasing the ticket on the same day (and it was 20 times cheaper). 1st class was the only one with air con and we appreciated that. Otherwise there is not much difference with second class.
火车 #1005 一等座, Sri Lanka Railways, 2019年12月12日
