麦丁办公室到顺化HAV Limousine

基本舒适度 小心行李箱或行李袋 我们发现有一个包破了两层，里面还有一件 T 恤。 我正在等客户支持部门给我们回复，希望他们能给我赔偿。

Confort de base Et attention aux valises ou sacs Nous avons retrouvé l'un de nos sacs déchiré sur deux épaisseurs+ un tee-shirt se trouvant dedans, j'attends le retour du support client qui j'espère me dédommagera

他们会更改巴士和发车地点。WhatsApp 服务有一点帮助，但有时会丢失信息。巴士比实际时间提前 40 分钟到达，5 分钟后才开走。 因为空调，我在车上生病了。另外，团队非常友好，但不能帮助你或回答任何问题。最后，我终于到达了目的地。越南标准的评价。

They change the bus and location of the departure. WhatsApp service help a little but sometimes informations missing. Bus arrived 40 min before the real time and go 5 min after. Got sick on the bus because of AC. Also team was really friendly but can’t help you or answer any question. Finally i arrived to my destination. Rating on Vietnamese standard.

总的来说，它把我们从 A 地送到了 B 地--巴士晚点了大约 45 分钟！车上没有无线网络，但有可用的 USB 端口和空调????。

Overall it got us from A-B - the bus was about 45 minutes late! The wifi wasn’t working but they did have working USB ports and aircon 😊

这次旅行和长途汽车旅行一样舒适。虽然接送有点早，而且由于语言的原因，交流也很有限，但我们还是顺利到达了目的地。

Trip was as comfortable as a long bus journey can be. The pick up was a little early and the communication limited due to language however we got where we needed to be in good shape

+ 服务周到，火车准时。 - 旅途颠簸，我们无法入睡。厕所可以现代化一些。

+ Good service and the train was on time. - The ride was bumpy and we couldn‘t really sleep. The toilet could be modernised.

还行。我们晚出发了 1 - 1.5 个小时。大巴停了好几次，因为有些行李和其他乘客。

It was okay. We left 1 - 1.5 hours late. The bus stopped multiple times for some baggage and other passangers.

他们的服务非常好，我们预订的巴士已经没有位置了，所以我们被安排到了另一辆巴士上。我们睡得很好，车内还有厕所，这让我们感觉更好。

Perfect service, they had no more space for us in the bus we booked so we were outclassed in another one. We slept well and there are toilets inside which makes it Even better

巴士还不错。空间很小，很陈旧。 工作人员服务态度很差。

El bus es correcto. El espacio pequeño y viejo. El personal muy poco atento.

接送地点不对，他们不得不让我们搭乘出租车 司机名单上没有我们的名字，我们必须解决这个问题 真正的巴士公司是 queen cafe 巴士公司，它的巴士非常老旧。 座位已经不能动了，座位遥控器或电视机等电子产品都坏了 座位太小，腿都坐不下 最后，巴士司机开得很快，但我们还是晚到了 1 小时 30 分。

Pick up point was wrong, they had to send us a taxi Our name was not on the driver list, we had to solve this problem The real bus company is queen cafe bus, which has really old bus. The seats can not move anymore, the electronics things like the remote controller for the seat or the TV are broken The seats are really small for the legs And finally, the bus driver drive really fast, but we managed to arrive 1h30 late

起初，他们发给我们的上车地点距离巴士实际停靠点有 300 米。出发前不久，他们给了我们实际的上车地点，我们不得不冒雨带着满满的行李匆忙赶往那里。接我们的巴士标准很高。与报价单所附的照片相符（我们故意多付了钱，以获得 VIP 条件）。然而，在我们安顿下来后，一个工作人员走过来对我们说，我们很快就需要换车了。半小时后，我们不得不收拾行李，上了另一辆巴士。另一辆巴士很糟糕。它和报价单上附带的图片上的巴士根本不一样。座位更窄。枕头和毯子即使有，也臭气熏天，好像从来没洗过一样。通风口坏了，我们无法将其关闭。当我们向工作人员抱怨时，他们用塑料袋塞住通风口就修好了。最重要的是，我们相信我们一开始已经为我们乘坐的巴士付了钱，但出于某种原因，他们把我们换到了另一辆标准更低的巴士上。

At first, they sent us a pick-up location that was 300m from the point where the bus actually stopped and. They gave us the actual pick-up point shortly before the departure and we had to move there in a sudden hurry with full luggage in rain. The bus that picked us up was of the good standard. It was in accordance to the pictures attached to the offer (we intentionally paid more to get VIP conditions). However, after we had settled down a guy from the staff came to us and said that we shortly need to switch the bus. After half an hour we had to pack ourselves up and get on the other bus. The other bus was terrible. It was not even close to the bus on the pictures attached to the offer. The seats were narrower. Overall it was very dirty, pillows and blankets, if present at all, were stinky as if they had never been washed. The vents were broken so that they we were not able to close them up. When we complained about it to the staff they fix them by sticking a plastic bag into vents. The bottom line is, we believe we paid for the bus we were in at first but for some reason they moved us to the other bus of a lower standard.