Kandy via Pinnawala到埃勒

总体来说，体验很好。订票后（火车出发前34天），我们立即收到一封订票确认的电子邮件，然而，过了很久我们才收到车票确认/凭证（火车出发前11天）。车票的运送很顺利，但是，我们从未收到过确认车票运送的电子邮件，因为在车票确认邮件中提到了这一点。 所以总的来说，这次火车旅行是非常好的，只是在等待确认或希望车票到达时有点伤脑筋：)

Overall great experience. Immediately after booking (34 days prior train departure) we received an email with a booking confirmation, however, it took very long until we received the ticket confirmation/voucher (11 days prior train departure). The shipping of tickets went smooth, however, we never received an email confirming the shipment of the tickets as it was mentioned in the ticket confirmation email. So overall the train ride was superb, just a little bite nerve killing waiting for confirmation or hoping tickets will arrive:)

当一个家庭订票时，他们会被随机分配座位，而不是在一起。 然后警察就会来询问座位问题。 没有人愿意把孩子和其他人随意留在座位上。

When a family book tickets they are assigned random seats and not together. Then police come and inquire you about the seats. No one wants to leave kids and others at random places

非常昂贵的方式来保证座位。 我们预订了2022年4月13日康提到埃拉的火车旅行（预订时间刚过1个月），预订价格为39.34美元，两张二等座的票。我们勾选了如果没有这些票，我们会选择升级。1-2天后，我们收到电子邮件，说没有二等舱的票，问我们是否愿意支付额外的5.5美元/人，我们接受并支付了。 后来我们来到斯里兰卡，我们的出租车司机（他来自康提）告诉我们，我们严重超额支付，这完全是一种欺骗。他解释说，车票只是成本的一小部分，我们应该对该网站进行投诉。当我们在火车上检查车票时，我们发现它们只需要2400斯里兰卡卢比，在订购时（2022年3月中旬），相当于8.88美元。这似乎是一个依靠外国人支付超过票价的费用的胡闹，因为他们担心没有票了。这是一个比较昂贵的国际网站，所以我至少会鼓励人们四处寻找更便宜的价格。 火车旅行本身很好。火车略微延迟了20分钟，但其他方面都很准时，有定期的小吃，风景也很好。大多数车厢都很忙，但也有一些空位（可能有90%的座位，这也是在斯里兰卡的新年前夕，我相信这通常是一个非常繁忙的时间）。我无法评论二等舱的座位有多满（我推测根据12Go给我们的电子邮件，它是满的）。我们的司机确实坚持说当天总是有票的（尽管我认为这只适用于无座票），所以我想知道我是否会费力地提前再次订票（价格加价超过600%）以保证有票，或者只是碰运气在当天买到票......反正我肯定至少会在其他网站上购物。

Very expensive way to guarantee a seat. We booked Kandy to Ella train journey on 13th April 2022 (reserving just over 1 month before), reserving for $39.34USD, for two tickets for 2nd class seated. We ticked that if these were not available that we would take an upgrade. We were emailed 1-2days later to say that there were no 2nd class tickets and asked if we would pay the extra of $5.5USD/person, which we accepted and paid We subsequently came to Sri Lanka and was told by our taxi driver (who is from Kandy), that we grossly overpaid and this was a complete ripoff. He explained that the tickets are only a fraction of the cost and that we should make a complaint about the website. When we checked the tickets on the train, we found that they only cost 2400Sri Lankan rupees which at the time of ordering (mid-March 2022), equalled 8.88USD. This seems to be a hussle that relies on foreigners paying over and above the cost of the ticket for fear of tickets not being available. This was one of the more expensive international websites to use so I would at least encourage people to shop around for cheaper prices The train journey itself was great. Slightly delayed by 20mins but otherwise well timed, regular snacks and great views. It was busy on most carriages however there were a few free seats (maybe 90% full, this was on Sri Lankan New Year’s Eve as well which I believe is normally a very busy time). I cannot comment on how full 2nd class seated was (I am presuming it was full as per 12Go’s email to us). Our driver did insist that tickets are always available on the day (although I think this is only for non-seated tickets), so it leaves me wondering if I would bother booking again in advance (with a large price markup of over 600%) to guarantee tickets or just take a chance getting tickets on the day…I would certainly at least shop around for other websites anyway

如果不是另一列火车在我们面前脱轨，那将是非常好的。不得不下车携带行李到500米外的下一个车站，以获得下一趟列车。只损失了大约一个小时，所以总的来说非常好。

Would have been excellent had another train not derailed in front of us. Had to get off carry luggage 500 metres to next station to get onward train. Only lost about an hour so very good all considered.

一切都很顺利，处理得也很专业。总体而言，我对服务非常满意。

Everything was just smooth and handled professionally. Very happy with the service overall.

火车票服务非常出色！12go 提前购买了车票并送到了酒店。到达入住酒店时，车票已经在等着我们了。这让我们的旅行变得顺利而轻松。其他许多旅行者都需要早起或在前一天前往车站，而我们从第一天起就拿到了车票！我给 12go 发消息询问火车详情，他们回复得非常快。他们的服务真是没话说！ 非常感谢 &#552294139687931；

An excellent service for train tickets! 12go purchased the tickets in advance and delivered them to the hotel. Upon arrival at check-in the tickets were waiting for us. It made the trip smooth and easy. Many other travels had to wake up early or go to the station the day before whilst we had them in our possession from day 1! I messaged 12go to check the train details and they responded extremely quickly. Could not recommend them enough! Thank you so much

这些人完全按照他们说的做了。值得信赖和高效。我推荐他们的服务。彼得

These guys did exactly what they said they would. Trustworthy and efficient. I recommend their service. Peter

优秀的司机。准时接人，包括观光景点。我们对较晚到达的时间没有问题，因为这是与我们商定的。

Excellent driver. Pickup in time, sightseeing stops included. We had no problems with the later arrival time, because it was agreed with us.

我们到达康提时，雨已经在我们的酒店里了。 优秀的服务!

Train were in our hotel in kandy when we arrived. Excellent service!

最难的是找到科伦坡的 12go 办事处取票--它在大楼的内侧（正如上面所说）！除此之外，一切都很简单，旅程也不负众望

The hardest bit was finding the 12go office in Colombo to collect the ticket - it's on the inside of the building (as it says)! Otherwise all straightforward and the journey lived up to the hype