會安到Ninh Binh Hoa Lu

我们在沟通方面遇到了很大的问题，会安的运营商也非常粗鲁。我们离开会安时已经晚了 40 分钟，尽管巴士司机几乎准时到达，但他似乎根本不想让我们上车。我们预订的是卧铺大巴，但从会安出发的是 12 座面包车，而不是卧铺大巴。没有人告诉我们这辆面包车会载我们去哪里，而且在顺化还要换车。 一到顺化，我们就上了卧铺大巴，等了将近一个小时才再次出发，没有人向我们解释原因。之后的旅程照常进行，除了在一个食物非常匮乏的地方停下来吃晚饭。 因此，建议 1：多沟通，更好地沟通。沟通不是可有可无的额外服务，它和运输一样，都是服务的一部分。 建议 2：在至少有更多选择的地方停车（我们去的地方只能点一种菜，除了包装好的甜点心和饼干，没有其他小吃）。

Abbiamo avuto grossi problemi di comunicazione e gli operatori ad Hoi An sono stati molto scortesi. Siamo partiti da Hoi An con 40 minuti di ritardo nonostante il conducente del bus sia arrivato quasi in orario, ma semplicemente sembrava non aver voglia di farci salire a bordo. Avevamo prenotato uno sleeping bus ma la partenza da Hoi An avviene con un van 12 posti e non con lo sleeping bus. Nessuno ci ha detto dove ci avrebbe portati questo van e che ci sarebbe stato il cambio ad Hue. Una volta arrivati ad Hue, siamo saliti sullo sleeping bus e abbiamo aspettato quasi un'ora prima di ripartire senza che nessuno ci spiegasse il motivo. Il viaggio è poi proseguito nella norma, ad eccezione dello stop per cenare che è stato effettuato in un posto molto poco fornito. Quindi, consiglio numero 1: comunicate di più e meglio. La comunicazione non è un optional, fa parte del servizio tanto quanto il trasporto. Consiglio numero 2: fate delle soste in posti che abbiano una scelta almeno un minimo più ampia (dove siamo andati si poteva ordinare un solo tipo di piatto, nessun tipo di altro snack a disposizione se non delle merendine dolci confezionate e biscotti).

我们在东南亚坐过几次巴士，这是我们坐过最差的一次。大多数公司都不会提供很多关于站点的信息/英语不好，这在我们意料之中，但这是最糟糕的一次。直到上车，我们才被告知要换车。我们唯一的一次停车上厕所是在路边，我们都在灌木丛里撒尿。 当我们换车时，他们说下一班车只需 10 分钟，但却花了一个小时。第二班车上有卫生间，但很恶心，而且他们不愿意停车供我们选择。尽管如此，我们还是提前一个小时到达了目的地。而且，我们并没有在行程安排的地方下车，而是在离旅店多一个小时路程的地方下车。到了目的地，我们又匆匆忙忙下了车，没有机会检查自己的行李，还忘了带枕头。我们给公司发了电子邮件，他们说会检查一下，但没有任何消息。最后我们还是把枕头拿了回来，因为我们让我们下车的咖啡馆老板给他们打电话，把枕头拿回来，他帮了我们大忙。车上还有人一直聊到凌晨 12 点，所以我们也没怎么睡着（这不是巴士运营商的错，但我以前坐过巴士，他们对安静时间的要求很严格，这样人们才能睡着）。总的来说，这次旅行体验很差，信息很少，我们也没睡好觉。我不会再订这家公司的车了。

We’ve been on a few buses in SEA and this was our worst one. Most companies don’t give a whole lot of information on stops/not great English, which we expect, but this was the worst. We weren’t told we were going to switch buses until we got on the bus. Our only stop for bathroom was on the side of the road where we all peed in a bush. When we did switch, they said the next bus would be 10 minutes but it took an hour. The second bus had a bathroom but it was disgusting and they wouldn’t make any stops for other options. Still we somehow got to our destination an hour early. And we weren’t dropped off where our trip said it would, instead an extra hour away from our hostel. We also were rushed off the bus when we got there and didn’t have a chance to check our belongings, forgot a pillow. We emailed the company and they said they’d look but didn’t hear anything. Instead we ended up getting the pillow back because we asked the owner of the cafe we got dropped at to call them and bring it back and he helped us out greatly. There was also people talking till 12am on the bus so we didn’t get much sleep (not the bus operators fault but I’ve been on buses where they are strict on quiet time so people can sleep). Overall a poor experience with little information and we got no sleep. Would not book with this company again.

巴士很舒适，但我不知道从什么时候开始，他们没有清空它.....。整辆车的尿骚味让人难以忍受.....

El autobus era cómodo, pero el poti no se desde cuando no lo vaciaban..... Una peste a pis en todo el bus insoportable.....

我乘车很愉快，我们甚至提前到达了目的地！车内舒适无比，但厕所很恶心，即使坐在座位上也臭气熏天，而且非常脏，没有厕纸。

I had a good bus ride, we even arrived early! it was as comfortable as it could be however the toilet was disgusting, smelly even when you was in your seat, really dirty, no toilet roll. for the price of the ticket could’ve been better.

对我们得到的服务有些不满意。巴士从会安出发的时间比预定时间晚了45分钟左右，在巴士中心接待的女士并没有真正让人们了解那里发生的事情。巴士足够舒适，不过厕所的味道很难闻，我想在我们旅行之前，它没有经过适当的清洁。更不用说脸盆的水龙头不工作了，也没有肥皂，所以你不得不用坐便器的软管来冲洗你的手。最糟糕的是，当巴士到达我们的目的地时，它并没有像网上宣传的那样到达Tam Coc，而是在宁平的中心，这意味着我们不得不支付昂贵的出租车费用，而我们本不需要。

Somewhat dissatisfied with the service we received. Bus departed from Hoi An around 45 minutes later than scheduled, lady working the reception at the bus centre did not really keep people in the loop about what was happening there. Bus was comfortable enough, though the toilet was horrifically smelly, don't think it had a proper clean prior to our trip. Not to mention the basin tap didn't work and there was no soap, so you had to rinse your hands with the bidet hose. Worst of all, when the Bus arrived at our destination, it did not arrive at Tam Coc as was advertised online, but in the centre of Ninh Binh, meaning we had to pay for an expensive taxi which we shouldn't have needed.