火车从甲八到顺化

+ 服务周到，火车准时。 - 旅途颠簸，我们无法入睡。厕所可以现代化一些。

+ Good service and the train was on time. - The ride was bumpy and we couldn‘t really sleep. The toilet could be modernised.

很棒的旅行！用代金券换票非常方便。工作人员乐于助人。 火车车厢很干净，床铺也很干净，厕所对于火车来说也很不错。 我们还买了一些零食、水...... 总的来说，这是一次很棒的体验！

Great trip! Exchanging the voucher for tickets was very easy. Staff were helpful. Train carriage was clean, beds were clean, toilets were pretty good for a train. We even got some snacks, water, ... overall a great experience!

尽管我们最初预订的是一间舱房内的两个下层产房。停了几站后，警卫坚持让我换到上层分娩，以便让一位女士生下层的孩子。不过，当我好不容易爬上去后，上面的产房还是很舒适的。警卫敲了敲门，告诉我们下一站就是我们的位置，并指引我们前往出口。

Even though we originally booked 2 lower births in a cabin. After a couple of stops the guard insisted that I moved to the upper birth to allow a lady to have the lower one. But the upper birth was comfortable once I had managed to get up there. The guard knocked on the door to let us know that our station was next and directed us to our exit.

头等车厢价格过高。130 多美元的早餐、热软饮料和啤酒（其实应该是冰的）、没有洗漱用品、没有毛巾，甚至连列车员都不在我们的车厢里。 空调运行良好。 厕所很干净。 承诺提供 Wifi，但无法使用。

first-class compartment is overpriced. For more than 130$ you have very poor breakfast and hot soft drinks and beer (that should be cold actually), no toiletries, no towel, even no trainman in our coach. AC works well. Toilet is clear. Wifi is promised but doesn't work.

一切都很好，但没有无线网络，尽管应该提供无线网络。

All was very good but there was no wi-fi even though it's supposed to be provided.

我很容易满足。VNR 列车不是我预订或付费购买的，但无论从哪个窗口都能看到同样的景色。 我被从雷曼列车上调到了 VNR 车厢。 看来这种情况太常见了。 12go.asia 的沟通是一流的。及时而全面。

I’m easy to please. The VNR train wasn’t what I booked or paid for but the views are the same from any window. I was bumped from Lehman and placed on a VNR car. It seems this is too commonplace. The communication from 12go.asia was top notch. Timely and thorough.

下铺和上铺对我们来说都够长（至少 185 厘米）。空调很弱，所以不是很冷。床单不能覆盖整张床，所以要么自备床单，要么穿睡衣。

Both the lower and upper berth were long enough for us (at least 185 cm). The air conditioner was weak, so it wasn't very cold. The sheet doesn't cover the entire bed, so either bring your own sheet or wear pyjamas.

铺位非常非常硬，我几乎无法入睡。火车摇晃得厉害，让人感觉像是在哈利-波特的魔法巴士上。不过，火车非常干净，工作人员非常有礼貌，我们也非常准时！

The berth are really really hard, almost impossible for me to sleep. The train is shaking so much you have the impression to be on Harry Potter's magic bus. But the train was very clean, personnel very polite and we were on perfect time !

服务非常差......我预订了去顺化的一等卧铺火车，两天后我收到一封电子邮件，告诉我运营商已经没有票了，我应该重新预订其他车票。于是我回信询问是否可以改订二等车厢，并退还差价。他们过了很久才回复，我最后改订了飞机票。预订航班几分钟后，我收到一封电子邮件，说他们要为我预订二等座车票，于是我直接给他们回了邮件，说请让我订二等座车票，因为我已经不需要这些车票了，但他们还是预订了这些车票，然后拒绝为我提供火车票退款。总之，他们的服务非常不灵活，而且很差。不推荐

Very bad service…I booked a 1st class sleeper train to Hue, two days later I got an email to tell me the operator had no tickets left and I should rebook another option. So I replied asking if I could get a 2nd class train instead and refund the difference. They took so long to reply that I ended up booking a flight instead . A few minutes after I booked the flight I got an email to say they were going to book the 2nd class tickets for me, so I emailed them straight back to say please can el as the tickets were not needed anymore, but they booked them anyway, and then refused to offer me a refund for a train would not be getting. Overall very inflexible and poor service. Would not recommend

列车的清洁度还可以更好一些。天花板的缝隙里有很多小蟑螂，它们不停地在车厢里跑来跑去。我知道它们是热带国家生活的一部分，但我觉得数量太多了。列车员应该打扫得更干净，并安装捕捉器。另外，空调无法很好地控制，直接对着两个上铺中的一个吹。因此，不管谁睡在那里，都会受到影响。应该多对着中间吹。

The cleanliness of the train could be a bit better. The crevices in the ceiling were full of small cockroaches that kept running around the compartment. I know they are a part of life in tropical countries, but I think the amount was too much. Train operator should clean better and put up traps. Also the air con cannot be controlled well and blows directly at one of the two top bunks. So whoever gets to sleep there is kind of screwed. Should be directed more at the center.