Transport and organization was excellent, again. But your App is bad. Every time with loading failures and interruptions in the booking/payment process.
Easy check in. Bus was on time. Had to pay 20THB though for my 1 bag which was 16kg on the scale, even though the ticket said up to 20kg was included pp. The women was quite rude when I questioned it.
If I compare to a Van trip, the bus was 100x better. Right on time, secure, airco. Ok, it's an old bus, but the job is done. For this price, let's do it !