TB
Tirza BArranged a hotel pick up via whatsapp, waited at my hotel and then got a phonecall from the driver if Istill wanted to go on the bus as I wasnt at the pick up point. Was then made to take a taxi to the main bus stop which was all very stressful. Bus was comfortable however the buttons to adjust my seat were broken so had to lie down the whole way. Was asked what hotel I was staying at for drop off, but was then dropped of at their office in Hanoi anyway and had to walk 15min to my hotel.
حافلة VIP ل 24, Daiichi Travel (Daiichi Travel), ٢٩/٠٣/٢٠٢٣
VR
Viktor RThe VIP bus never showed up, without any information from the company. 1,5 hours later we instead got instructed to go on another bus (a sleeper bus of lower standard). Arriving in Hanoi 3 hours later than planned. After contacting 12go we got a minor refund, but it didn’t even cover the price difference between VIP and sleeper bus. Better than nothing though.
شاحنة VIP, Truly Hagiang (Du lich Á châu), ٢٨/٠٣/٢٠٢٣
A
Alexander Bus was really great, service was really bad. We had to wait 1,5 hours on the street in the middle of Hanoi to wait for the transfer to old quarter where we paid for. The driver didn’t show up, so we had to take a taxi and pay extra. Very bad.
حافلة VIP ل 22, Techbus VN JSC (Techbus Vietnam Joint stock company), ٢٥/٠٣/٢٠٢٣
MN
Matas NThe air conditioning outlets were broken and it was too cold in the bus.
Driver does not not any words in english even he drives a bus full of tourists.
Driver do not know who, where and when he has to pick up and driving all around the city three times even when the bus was full.
The bus is very unstable and jumpy, you can get sick very easily.
Driver does not say when and where and how long the stop will be.
حافلة VIP 13, Daiichi Travel (Daiichi Travel), ١٤/٠٣/٢٠٢٣
FS
Finian SUsed this company twice and both times the buses were spotlessly clean and the drivers were really safe, not speeding or driving erratically but not going so slow either. A bit of horn beeping - as is the norm in Vietnam. The drivers / guides also spoke some English and scheduled in regular stops. Well organised company, would use again.
حافلة VIP 13, Daiichi Travel (Daiichi Travel), ٠٦/٠٢/٢٠٢٣
SB
Sarah BVery comfortable journey - nice big beds / very clean. The staff were a bit rude but as the bus was on time and the facilities were good we didn’t mind this!
حافلة VIP ل 24, Daiichi Travel (Daiichi Travel), ٢١/٠١/٢٠٢٣
TG
Tim GStaff was unfriendly and rushed. Stops weren't communicated clearly.
Hoped it would have gone straight to the communicated endpoint in Hanoi. Instead, when we got near Hanoi we suddenly needed to get out of the bus, into a smaller one which would drop everyone off. This was taking extremely long, with some unexplainable out-of-city errands way after midnight. We arrived more than 2 hours later (at 3am).
حافلة النائم 41, Grouptour (Công ty du lịch quốc tế Grouptour), ٢٦/١٢/٢٠٢٢
TC
Thomas COur trip was smooth and effortless. The Bus was immaculately clean and the driver and assistant were very helpful and friendly. The beds in the bus even had massage chairs and the driver dropped us off at the airport terminal which was unexpected and made our onward journey very easy. Highly rated company, we would definitely use them again.
حافلة النائم, Bang Phan (Bằng Phấn), ٢٢/١٢/٢٠٢٢
PM
Paul MDriver arrived 2 hours after scheduled pickup time.
We payed for VIP 22 sleeper bus, but were inside a 7 seater car for the whole journey.
حافلة VIP ل 22, Grouptour (Công ty du lịch quốc tế Grouptour), ٠٦/١٢/٢٠٢٢
BB
Barbora BOverall everything was OK, we were late 1 and half hours. The first hour we were just stopping by random places, to take gasoline, or for unknown reason.
They didn't have me on their list, basically forgot that they should pick me up 😃 Thankfully, another couple was waiting for the bus at the same stop and the driver came to pick them up. Otherwise, I think they would just forget about me. The driver didn't understand a word in English and at the beginning he was showing to me by gestures to stay because I wasn't on his list.
At the end, I got into the bus and there was one more person sitting next to the driver as they over counted their passengers 😅
Their whatsapp support is good, though. Maybe it's better to contact them and confirm the booking.
شاحنة VIP, Truly Hagiang (Du lich Á châu), ١٧/١١/٢٠٢٢